Hi Seth, we're so happy to hear you had a good experience with us. I'm sorry to hear that you didn't receive your policy documents. It seems that a different email address was supplied when you bought your policy. A member of our team, Kim, has left you a voicemail so we can ensure these are delivered to the correct email address. I hope this helps. If you have any other problems, please do give us a call.
All the best, Lisa, Customer Service Team Leader
