Insight Vacations Reviews

We regret to learn that there was confusion surrounding who had booked your tour, and that you did not enjoy the hotel selected for your pre-tour accommodation. However, should you perhaps consider journeying with us in the future; our Insight Vacations Experts will be happy to assist you with your booking. Regarding food allergies, we kindly ask our guests to advise us of any dietary requirements at the time of booking; so that in advance we can help to tailor the tour to suit their needs. Additionally, unfortunately we cannot guarantee that every room will have a specific view but our hotel partners do try to provide rooms with views wherever possible. Furthermore, we always strive to incorporate an interesting collection of included and optional experiences into our itineraries. So, it saddens us to find out that the included meals did not meet your expectations. Similarly, our guests comfort is extremely important to us; therefore, we are sorry that you encountered difficulties with the amenities and service at some of the hotels. Nevertheless, we will be bringing both of these concerns to the attention of our Quality Control and Product Development teams to see where any necessary improvements could be made. Moreover; we are delighted that you were impressed with the Optional Experiences and service that we provided on the tour. What's more, we sincerely hope to have the opportunity to restore your full confidence in the value our journeys in the future. 

Our transfers and their times are as specified in each itinerary; however, they are organised to account for the bulk of our guests arrivals. Although, we are happy to arrange private transfer for any guest who's flight arrives outside of this period. Furthermore, while the style of hotels do vary from city to city, we strive to ensure that the rooms and facilities are all to the standards that we expect. Therefore, we are saddened that you were disappointed with some of the accommodations and cuisine on the trip. However, we will be looking further into your concerns to ensure that our guests are only having the most enjoyable experiences. Nevertheless, we are very pleased to learn that you were impressed with your Travel Directors professionalism and that the Optional Experiences in this itinerary stood out as some of the highlights of your journey. 

Sophie – Quality Control Manager

Our Easy pace itineraries are great ways for our guests to explore each of their destinations in-depth; and with extend stays in each city, also allow for more leisure time in each location. That being said, we are delighted that you enjoyed the advantage of spending a longer duration in each city and we hope to share in another excellent travelling experience with you in the future.