Thank you for sharing your experience with us. We are pleased to hear that you appreciated the seamless organisation of transfers, accommodations, and group activities, as well as the opportunity to skip the queues—especially in the heat. It is fantastic to know that you enjoyed the itinerary, group meals, and the camaraderie of your fellow travellers.
We are especially grateful for your kind words about your Travel Director whose knowledge and enthusiasm helped make the trip so special. However, we sincerely regret that your experience at the hotel in Venice did not meet your expectations. We understand how important comfortable accommodations are, and we apologise for the inconvenience caused by the change in hotels and the issue with your air conditioning. We appreciate your patience in the matter and will ensure that your feedback is shared with our team to improve future arrangements.
Despite this setback, we are thrilled to hear that your trip was a memorable one. Thank you for choosing Insight Vacations, and we hope to welcome you again for another incredible journey.