Very speedy, the engineer came quickly to examine my machine and sent his report then the D&G insurers contacted me with the information re a replacement machine and a date for delivery.
Excellent Service from the Seller, good commnications kept informed along the way. Unfortunately a message i sent was not received in time to delay sending the item with it being a Bank Holiday. And...
The man who came to replace the paddles did a good job and gave me a few tips. I think when I originally phoned hoover to sort the problem they could have just told me all I needed to do was replace...
Had a year warranty but I felt like I got bribed to take out insurance. They said if they came out and it was a user issue they would charge me £140 . So I felt obliged to take the insurance out.
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