Gray Line Reviews

Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing this to our attention here at our Worldwide office. I assure you that we take your feedback into high regard and I have already contacted our team in Portugal to see if we can include more information about their tours on our vouchers. Each licensee is independently owned and operated, and we advise that our guests visit their websites for the most up to date information. Furthermore, this tour includes digital information that is provided upon redemption of the voucher. Should you need any further assistance, please contact us at info@grayline.com. - The Gray Line Worldwide Support Team

Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. As this tour was booked last-minute (the evening before departure), this tour had unfortunately already sold out, which is why the booking did not successfully transfer to the booking system of Gray Line Las Vegas. We are currently working with our team in Las Vegas and our booking platform provider to ensure that all systems synchronize effectively, which is what led to the issue here. We fully refunded this tour on May 28 and sent a follow-up email to you directly. If you have not yet seen the refund, please contact us at info@grayline.com. We are once again sorry for this experience, and we appreciate you taking the time to communicate the issue with our team so we can continue to improve. - The Gray Line Worldwide Support Team