Merchant Logo

Gray Line Reviews

Rated
Excellent
Service
4
/5
Product
4.1
/5

5

4

3

2

1

100

17

20

12

21

170

ratings over the past year

170 out of 20,481 reviews
Time:
Past year
AC
Ann Cunningham
Montreal
1 month ago
Date of purchase: 04/19/2025
What Ann Cunningham said about Gray Line:
Fantastique
Pre season bus
Product reviews

0
Share
Trusted Customer
2 months ago
Date of purchase: 04/13/2025
Service was fine but it annoyed me to have the tour cut down. I wonder what was missed.
Product reviews

0
Share
Trusted Customer
2 months ago
Date of purchase: 04/08/2025
Gray line tour
Very easy to book,, customer service seems very polite and professional
0
Share
Trusted Customer
2 months ago
Date of purchase: 04/08/2025
Not sure which booking number is correct
I’m not sure. I’ve got two booking numbers. One booking is found when I called with a lower price. The other number is not found with a higher price and that’s what I was charged on my credit card.
Merchant Logo
Gray Line Customer Support
Gray Line
2 months ago
Hello, Thank you for contacting Gray Line Worldwide and sharing your feedback about your booking experience. We sent you an email from info@grayline.com on April 9 confirming your booking and booking ID number for your upcoming trip. If you need any further assistance, or if you did not receive that email, feel free to reach out to us at info@grayline.com. - The Gray Line Worldwide Support Team
0
Share
Trusted Customer
2 months ago
Date of purchase: 04/01/2025
Communication
Not clear where the hop on hop off stops are. Can I join the tour at a later time on the day of my tour
0
Share
Trusted Customer
2 months ago
Date of purchase: 03/29/2025
Very smooth process.
0
Share
Trusted Customer
2 months ago
Date of purchase: 03/28/2025
We’ve used Grsy Line in other cities and it’s been great. A lot of ways to learn the city and find your way around. I trust the name so that’s why I booked for our next trip.
1
Share
Trusted Customer
2 months ago
Date of purchase: 03/28/2025
Gray Line always give us a great overview and is a great start.
the website was easy to navigate albeit the payment function as slow.
0
Share
Trusted Customer
2 months ago
Date of purchase: 03/25/2025
X
Product reviews

0
Share
Trusted Customer
2 months ago
Date of purchase: 03/27/2025
Product reviews

0
Share
About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
Read all
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.