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Gray Line Reviews

https://www.grayline.com
Rated
Excellent
Service
4
/5
Product
4.1
/5

5

4

3

2

1

112

18

23

13

24

190

ratings over the past year

Displaying all 20,479 reviews
Trusted Customer
2 months ago
Date of purchase: 04/08/2025
Gray line tour
Very easy to book,, customer service seems very polite and professional
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Trusted Customer
2 months ago
Date of purchase: 04/08/2025
Not sure which booking number is correct
I’m not sure. I’ve got two booking numbers. One booking is found when I called with a lower price. The other number is not found with a higher price and that’s what I was charged on my credit card.
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Gray Line Customer Support
Gray Line
2 months ago
Hello, Thank you for contacting Gray Line Worldwide and sharing your feedback about your booking experience. We sent you an email from info@grayline.com on April 9 confirming your booking and booking ID number for your upcoming trip. If you need any further assistance, or if you did not receive that email, feel free to reach out to us at info@grayline.com. - The Gray Line Worldwide Support Team
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Trusted Customer
2 months ago
Date of purchase: 04/01/2025
Communication
Not clear where the hop on hop off stops are. Can I join the tour at a later time on the day of my tour
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Trusted Customer
2 months ago
Date of purchase: 03/29/2025
Very smooth process.
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Trusted Customer
2 months ago
Date of purchase: 03/28/2025
We’ve used Grsy Line in other cities and it’s been great. A lot of ways to learn the city and find your way around. I trust the name so that’s why I booked for our next trip.
1
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Trusted Customer
2 months ago
Date of purchase: 03/28/2025
Gray Line always give us a great overview and is a great start.
the website was easy to navigate albeit the payment function as slow.
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Trusted Customer
2 months ago
Date of purchase: 03/25/2025
X
Product reviews

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Trusted Customer
2 months ago
Date of purchase: 03/27/2025
Visit Paris in a comfortable way.
Good and Fast.
Product reviews

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Trusted Customer
2 months ago
Date of purchase: 03/22/2025
Online access
Thus far, booking our tickets on line was just too dam easy. HAPPY
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Trusted Customer
2 months ago
Date of purchase: 03/20/2025
some improvements to provide consumers with a worry-free experience
The booking is easy. But 1) You didn't send me a confirmation via email. I think you should do it. 2) I did print a voucher about the tour. However, there was no information about where we were going...

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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.