Gray Line Reviews

Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLineMontrealdid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience to our attention here at our Worldwide office. I assure you that we take your feedback into high regard and will reach out to our Montreal team from an operational perspective to look into their hop on, hop off service. I have already contacted them about a partial refund due to your experience. Unfortunately, the Illusion Museum is not a stop, and therefore the refund is not approved by their team. We will continue to work with Gray Line Montreal to ensure that the stops are clearly indicated to guests so that future guests do not have a similar experience. Thank you again for taking the time to share your experience with Gray Line Worldwide. - The Gray Line Worldwide Support Team

Hello, Thank you for choosing Gray Line and for taking the time to share this feedback. The promotional code was indeed applied to your booking and you did receive 10% off. I sent you an email a few days ago from info@grayline.com with screenshots and further information about the accurate use of the promotional code. If you need any further assistance, please reply to us there. - The Gray Line Worldwide Support Team