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RUF Birch Heat Logs FSC ? 100%

ratings

over the past year

Displaying all 32 reviews

Trusted Customer

5 years ago

Date of purchase: 10/09/2019

Birch RUF Heat Logs

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Great product consistent quality

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David Gray

5 years ago

Date of purchase: 10/03/2019

Birch RUF Heat Logs

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Trusted Customer

5 years ago

Date of purchase: 10/07/2019

Birch RUF Heat Logs

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Do not burn well in open fire, smoulder after a short time and hence no flame or heat

Director

Bioglow Wood Fuels

5 years ago

Dear valued customer, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to us at 02030020359 or by email on info@bioglow.co.uk with any further comments, concerns, or suggestions you wish to share. We will offer you free samples of our other products to see whether these perform better in your appliance. We would love to make things right if you give us another chance.

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Trusted Customer

5 years ago

Date of purchase: 09/08/2019

Birch RUF Heat Logs

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Burn well, contain little dust and will continue to buy them.

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Colin Miller

5 years ago

Date of purchase: 09/13/2019

Birch RUF Heat Logs

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See full customer review

Chris Kwiatkowski

Shifnal

5 years ago

Date of purchase: 09/25/2019

Birch RUF Heat Logs

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See full customer review

Trusted Customer

5 years ago

Date of purchase: 09/16/2019

Birch RUF Heat Logs

View product website

Good price and quantity Nice

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Daniel McShane

Aberdeenshire

5 years ago

Date of purchase: 08/21/2019

Birch RUF Heat Logs

View product website

My latest pallet of Birch RUF logs are the poorest RUF logs I've had from Bioglow or anyone else. They are loosely compressed, crumbly, with ~100cc of sawdust per pack, and burn poorly with low...

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Director

Bioglow Wood Fuels

5 years ago

Dear Daniel, We are sorry to hear that the last batch of RUF briquettes did not meet your expectations. We take product quality seriously and will be in touch to enquire about collecting a sample of the poorly performing briquettes for testing. We have identified the batch of RUF briquettes used for your order and will investigate this further. Additionally we will be sending you a discount code for a 10% discount on your next order. Kind regards, Bioglow Wood Fuels

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Trusted Customer

5 years ago

Date of purchase: 08/09/2019

Birch RUF Heat Logs

View product website

Burn well but too much plastic packing.

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Trusted Customer

5 years ago

Date of purchase: 08/19/2019

Birch RUF Heat Logs

View product website

As described. Good price.

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About Bioglow Wood Fuels

Bioglow Wood Fuels offers a selection of wood briquettes, heat logs, kiln-dried logs and other wood fuels. We provide fast, free delivery throughout mainland UK of pallets and packs of wood briquettes and logs. Our mission is to provide the best value for money in wood fuels, combined with a passion for quality and customer service.

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020 3002 0359

67 Wingate Square, London, Greater London, SW4 0AF, United Kingdom

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