Fansonline Reviews

Thank you for taking the time to leave a review, and we're sorry to hear that your Fanco Metro Quiet Boost 250 Exhaust Fan arrived with a damaged backdraft flap hinge. Our support team has already contacted you requesting photos of the damage so that we can investigate the issue and arrange a suitable resolution. At this stage, we have not yet received the requested information. Please reply to our previous email with photos of the damaged component, and we'll be happy to review the matter and assist further as quickly as possible. We appreciate your patience and look forward to resolving this for you.

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding both the delivery delay and the support request. We would like to clarify that our team did respond to your original enquiry regarding the Chico exhaust fans on 17/06/2026 at 3:02 PM, requesting some additional information so that we could properly investigate the noise concerns you raised. Unfortunately, it appears that our email may not have reached you or was otherwise missed, and we apologise for any confusion this caused. We would appreciate the opportunity to obtain the additional information requested so that we can investigate the performance of the fans and provide assistance accordingly. We value all customer feedback and take product concerns seriously. Thank you for bringing this to our attention, and we look forward to working with you to resolve the issue.

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding both the delivery delay and the support request. We would like to clarify that our team did respond to your original enquiry regarding the Chico exhaust fans on 17/06/2026 at 3:02 PM, requesting some additional information so that we could properly investigate the noise concerns you raised. Unfortunately, it appears that our email may not have reached you or was otherwise missed, and we apologise for any confusion this caused. We would appreciate the opportunity to obtain the additional information requested so that we can investigate the performance of the fans and provide assistance accordingly. We value all customer feedback and take product concerns seriously. Thank you for bringing this to our attention, and we look forward to working with you to resolve the issue.

Thank you for your feedback. The Gaia range is designed with FSC® 100% Certified natural timber, which means each blade retains its unique grain patterns and colour variations. This characteristic of real timber is clearly outlined on our product pages. Because timber is a natural material, variations in colour, grain, and markings can occur both within a single blade and between different blades. These natural differences are not considered defects; rather, they are part of the authentic beauty and individuality of solid wood, making every Gaia fan one of a kind. For this reason, we advise customers that slight variations in appearance should be expected. For customers seeking a highly uniform finish, painted or synthetic blade materials may offer a more consistent look. However, the Gaia has been intentionally designed with sustainability and wellbeing in mind. As one fo the very few fans on the market made from FSC® 100% Certified timber without additional paint coatings, it preserves the natural character of the wood while helping to minimise the use of potentially harmful finishes and reduce environmental impact. We appreciate your comments and understand that natural timber products may not suit every aesthetic preference, but for many customers, the distinctive appearance and sustainability benefits of genuine timber are key features of the Gaia range. We're pleased to hear that you're happy with the fan's performance and light output.