Peppa Pig World Express from London

Dear Guest, As mentioned in our previous response, please email the team at evanevantours.co.uk so we can better understand the nature of your complaint and attempt to resolve it. Regards, Evan Evans Team

Dear Guest thank you for leaving us feedback and we do apologise for the inconvenience about the cancellation. All cancellation emails are sent to customers 7 days prior to a cancelled tour unless the tour cannot operate last minute which is on rare instances, it is important to take note also that we cannot operate the tour if we do not make the numbers or there are other circumstances beyond our control which in turn means that we unfortunately cannot go ahead with the tour. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to Reservations@evanevanstours.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sending you our best wishes Evan Evans Team

Hello Guest, Thank you for leaving us this fantastic 5* review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Best wishes Evan Evans Team

Hello Guest, Thank you for leaving us a fantastic 5* review! We continuously work to create good experiences for our customers, and we are thrilled to see we were able to offer you a memorable day! We hope you come visit us again soon! Best wishes Evan Evans Team

Dear Ixel, Thank you for your feedback, all feedback are valuable to us. We are glad you enjoyed the trip overall and that it was a comfortable and easy trip. This tour is not guided but rather we have a host on the tour to make sure everything is run smoothly and that everyone leaves/ gets back to the coach on time. We are sorry if you expected otherwise and please do get in touch with us with any other queries on reservations@evanevanstours.co.uk We wish you all the best and thank you again for choosing Evan Evans as your tour company. Kind regards, Evan Evans Team

Hello Marlon, Thank you for leaving us this wonderful 5* review! We are glad that the team has managed to meet your needs and was able to offer you the service you expected. We will pass on the kind words over to Simon, he will be delighted to know he was able to make the day a memorable one for you. We hope you come visit us again soon Best wishes Evan Evans Team

Dear Kelly, Thank you very much for taking the time to give us feedback. We are very sorry to hear that you have had a negative experience. At Evan Evans Tours we pride ourselves on offering the best possible service and experience to all our guests. It sounds like on this occasion, unfortunately, we were unable to operate our service for which we are extremely sorry. We always contact guests as soon as possible in advance (usually a week before departure) offering alternative tours or dates. On this occasion, we can see from our records that a full refund was issued to you 8 days before departure. Please accept our apologies again. Best wishes, Evan Evans Team