DO NOT USE! Sent completely different items to what I ordered. Impossible to call, merely precomposed answers to emails.
You have my money, and I have items I cannot use. You win, I lose - this time....
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Nick
Electricpoint.com
11 months ago
I'm very sorry to hear about the problems you've experienced with your recent order. I’ve just tried to reach you by phone to discuss this directly, but was only able to leave a voicemail. I have also followed up by email to make sure you know we are actively trying to get this sorted for you.
We take issues like this extremely seriously, and I’m disappointed to read your feedback — not only because of the incorrect items, but also because you felt unable to reach us. Having checked our system, we haven’t received any email or message linked to your order, which is all the more frustrating as this should be an easy fix.
We’d really appreciate the chance to put this right for you. If you're able to confirm what you received, we’ll investigate immediately and arrange the correct items or a full resolution — whichever you prefer.
Please do get in touch by replying to this email or calling us on 0203 994 5470. We’re here to help, and we’d really like the opportunity to make this right.
Thank you for the great feedback! We're delighted to be seen as a trustworthy and reliable wholesaler, and it's fantastic to hear you found our service and support to be spot on. We really appreciate your custom and look forward to serving you again.
Date of purchase: 07/30/2025
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Trusted Customer
Feefo Verified
11 months ago
Price was cheapest and delivered on time.
Nick
Electricpoint.com
11 months ago
Thank you for your review! We're glad you found our pricing competitive and that your order arrived on time. We appreciate your custom and hope to see you again soon.
Date of purchase: 08/01/2025
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Trusted Customer
Feefo Verified
11 months ago
Excellent communication, price, delivery and product, very happy.
Nick
Electricpoint.com
11 months ago
Thank you for your kind words! We're really pleased to hear you were happy with the communication, price, delivery, and product. It means a lot to know everything met your expectations – we look forward to helping you again in the future.
Needed a Myenergi Harvi to work with my Zappi charger.
The web site is easy to use. The prices are great. My order arrived the next day.
Highly recommended.
Nick
Electricpoint.com
11 months ago
Thank you for your lovely review! We're so pleased you found what you needed quickly and easily, and that your Harvi arrived the very next day. Great to hear you're happy with both the price and the service – your recommendation means a lot to us!
First time using this Company - will not be the last. Goods arrived on time and well packed. Had one question before fitting so phoned Customer Service, spoke to Tracy (What a star) answered my query...
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Nick
Electricpoint.com
11 months ago
Thank you so much for your wonderful feedback! We're delighted to hear your first experience with us was a positive one. Tracy will be especially chuffed to get a mention – we're lucky to have her on the team! Thanks again for your kind words and recommendation – we look forward to helping you again soon.
Thank you for the great feedback! We're delighted to hear you were pleased with the service – that’s exactly what we like to hear. Hope to welcome you back again soon!
Thanks for the kind words! We're thrilled to hear you're happy with the prices and speedy delivery – exactly what we aim for. Hope to serve you again soon!
Ordered with ease and delivered very quickly. Will definitely use again.
Nick
Electricpoint.com
11 months ago
Thank you for the lovely feedback! We're glad to hear everything went smoothly with your order and that delivery was nice and quick. We look forward to helping you again next time!
Good choice of products at fair price. Delivery free over £50 purchase. Product arrived as promised.
Nick
Electricpoint.com
11 months ago
Thank you for your review! We're glad you found our product range and pricing fair, and it's great to hear your order arrived as promised. The free delivery over £50 is something we’re pleased to offer – thanks again for choosing Electricpoint!
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.