Excellent- prompt comprehensive answers to emails - I returned the instrument because it wasn't suitable and the refund was immediate. The delivery date was changed but that was not the fault of...
We really appreciate you taking the time to leave such a thoughtful review regarding your experience purchasing from Dawkes. So glad Grace was able to help you source the correct part to help bring your Getzen Flugel back to life!
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Trusted Customer
7 days ago
Date of purchase: 05/28/2025
Service was OK
Product reviews
Kasey Stone
Dawkes Music
7 days ago
Dear customer,
Thank you for your feedback, I'm sorry to hear that the ********* chart wasn't suitable for you. I can see that this particular order has passed its' approval period however I would be happy to exchange the chart for a different item if you would like to send it back to us?
Kind regards,
Kasey Stone - Dawkes Sales
Very helpful in directing me to the correct part I needed for my clarinet.
Bekki Lamstaes
Dawkes Music
3 days ago
Thank you for taking the time to leave such a kind review, so glad our team were able to help you find the part you were looking for to help your clarinet!
Thank you for taking the time to share your feedback. We’re sorry you experienced this oversight on our part. Thank you for bringing it to our attention and please be assured that this has been passed on to the relevant team to help maintain a positive experience for future purchases.
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.