Thank you for your review. When you purchase a policy from us you're entitled to a full refund within 14 days, which you can self serve online, so long as you havn't travelled under the policy, made a claim, or downloaded the optional visa application certificate to use your policy as the mandatory insurance for a visa application. In your case, you were not entitled to a refund as you downloaded the visa application certificate stating that you were using the certificate to apply for a visa to India. During the process we highlighted that you didn't need to download this certificate if you weren't applying for a visa, you selected the country of your visa application and you confirmed that you understood that once you downloaded this document you would no longer be entitled to a policy refund.
As noted by our agent when you contacted us, if you made this declaration in error and did not need to apply for a visa, we'll need responable proof that is not the case. This generally being confirmation you booked and cancelled your trip to the destination requiring a visa, or, proof you didn't need a visa in the first place.
