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ComputerActive Reviews | Customer Service Reviews for https://www.feefo.com/reviews/computeractive | Feefo

Displaying all 3,766 reviews

Trusted Customer

1 year ago

Date of purchase: 10/03/2023

Customer service excellent

There was a problem with the free gift which was quickly resolved by caring staff.

Product reviews

Edward Ilderton

1 year ago

Date of purchase: 09/19/2023

What Edward Ilderton said about ComputerActive:

Excellent service

Product reviews

Trusted Customer

1 year ago

Date of purchase: 09/19/2023

Straight forward, gave me the information that I needed. Very efficient.

Sydney Brailey

2 years ago

Date of purchase: 02/07/2022

What Sydney Brailey said about ComputerActive:

Answered the question and gave the answer I sought no

JULIAN CLEGG

Weybridge

2 years ago

Date of purchase: 08/05/2022

What JULIAN CLEGG said about ComputerActive:

Awful Customer care

After multiple contacts with customer services because i couldn't access my online Computer Active account, i demanded a full refund which i was told would be actioned the following. No surprise that...

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sarah.allen

ComputerActive

2 years ago

Hi, Thank you for your feedback. I am so sorry to hear you’re unhappy with our service. Rest assured, I have raised this feedback within the team so this will be improved on in the future and I’ve just escalated this with the customer services team who will contact you shortly with assistance. Kind regards, Sarah

Trusted Customer

2 years ago

Date of purchase: 09/02/2022

Great service

My request for information was quick and informative. I had emailed the editor and was pleased with the response

emma

ComputerActive

2 years ago

Hi there, thank you so much for taking the time to leave feedback. I hope you continue to enjoy your Computeractive magazine. Kind regards, Emma

Trusted Customer

2 years ago

Much easier to have the magazine digital than go to the newsagent

Product reviews

ALLAN SCOTT

Durham City

2 years ago

Date of purchase: 09/07/2022

What ALLAN SCOTT said about ComputerActive:

Asking for a review before delivery is asking for trouble

I've been asked by Feefo for the second time to give a review of the service of Active Computer when paying for a years home delivery. The A. C. magazine is due to be delivered in TWO weeks time....

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sarah.allen

ComputerActive

2 years ago

Thanks for your feedback, which I’ve taken on board. We ask for feedback immediately after purchase so the experience is still fresh in your mind. We find that we receive the most relevant feedback in this way, with any problems customers have had during purchase documented in more detail, which enables us to make improvements to the site. You are more than welcome to save this request for a later date and feedback once you have had time to read the magazine.

Andrew MacArthur

2 years ago

Date of purchase: 09/05/2022

What Andrew MacArthur said about ComputerActive:

annoying surveys

I have yet to receive a mag so how can I comment? This the 3rd(?) Request for feedback. Pretty annoying.

sarah.allen

ComputerActive

2 years ago

Trusted Customer

2 years ago

Date of purchase: 08/29/2022

Not received my order yet.

emma

ComputerActive

2 years ago

Hi there, thank you for your review. I have checked the subscription for you and this is due to start with the issue dated 14/09/2022 and will be with you shortly. Hopefully once you have received this, you may wish to revisit your review. If you have any questions, please do not hesitate to contact me. I hope you enjoy Computeractive. Many thanks, Emma

Trusted Customer

2 years ago

Date of purchase: 08/23/2022

I was told I would get my first magazine on the 2/9 by email, it did not turn up so I called customer service to be told it would be the 14/9 - confused

emma

ComputerActive

2 years ago

Hi there, thank you for your feedback. The subscription should always start with the next available issue and the order may have been placed just outside of the cut of time for the 02/09/22 issue, I apologise if you had received incorrect information. I have checked the subscription and it will start with the 14/09/22 issue and will be with yours shortly. If you have any further questions, please let me know. I hope you enjoy Computeractive magazine. Many thanks, Emma

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About ComputerActive

Computeractive is the UK's best-selling fortnightly computer magazine and your friendly guide to PCs, gadgets and the web! Plus there are regular news updates, project ideas, help and advice on popular reader queries, articles on anti-virus software, broadband and how to protect your own data, features on consumer rights, and a whole lot more to help you get the very best out of your computer.

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020 7907 6000

Dennis Publishing Ltd, 30 Cleveland Street, 30 Cleveland Street, Greater London, W1T 4JD, United Kingdom