Great lack of communication on the returns / exchange process. Plenty of contact pre delivery of the initial order. Very disappointing for my first experience with Chums.
Karen
Chums
1 day ago
Thanks for your feedback. I am sorry to hear that you were unhappy with the lack of updates regarding the progress of your return. Our returns process advises customers to allow up to 14 days for a returned parcel to be received, inspected and processed. I can confirm that your return was received and the replacement item was processed within this time frame.
I appreciate that you would have liked more communication during the process, and I apologise for any frustration this may have caused. However, your return and replacement were completed in line with our published returns timescales. Thank you for your patience and understanding. If there is anything further we can help with, please do not hesitate to contact us.
Product reviews
Karen
Chums
1 day ago
Thanks for your feedback. I am sorry to hear that you were unhappy with the lack of updates regarding the progress of your return. Our returns process advises customers to allow up to 14 days for a returned parcel to be received, inspected and processed. I can confirm that your return was received and the replacement item was processed within this time frame.
I appreciate that you would have liked more communication during the process, and I apologise for any frustration this may have caused. However, your return and replacement were completed in line with our published returns timescales. Thank you for your patience and understanding. If there is anything further we can help with, please do not hesitate to contact us.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.