Got the order wrong twice. Originally a packing error, sending out wrong goods became an admin error when they sent out the wrong ones again
Chums
Chums
10 years ago
We are very unhappy to hear of the experience you have had with us and would like to resolve this matter.
We understand it is unsatisfactory and unprofessional that you have been sent the wrong goods from us, not once, but twice.
We would like to try and resolve this matter with you if you wish.
Could you please email us at enquiries@chums.co.uk and we will be able to take this issue further and hopefully have it resolved.
We thank you for your time and feedback.
Thank you for your feedback! I am sorry to hear you were disappointed with the fitting of these trousers. If you would like to return the goods you can do so using the free returns collect + label for a refund or exchange. If you wish to contact us further please call 03333554455 or at enquires@chums.co.uk
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.