Thanks for your feedback. It's disappointing to hear you're unhappy with the shoes. Please take advantage of our prepaid returns label, we will be able to exchange or refund these for you.
Thanks for your feedback. I'm sorry to hear you're unhappy with the return service. We do advise to allow up to 14 days for a return parcel to be received back and dealt with. Upon further investigation, I can see the return was dealt with within this advised time frame. If you need any further help please get in touch
Product reviews
Karen
Chums
11 months ago
Thanks for your feedback. I'm very sorry to hear the trousers weren't a suitable fit. We will make a note of your comments, and we will get this fed back to the relevant department. If you need any further help please get in touch.
Date of purchase: 05/06/2025
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Trusted Customer
Feefo Verified
12 months ago
Smart pair of trousers
Priya
Chums
12 months ago
We sincerely appreciate your business and your valuable feedback.
Product reviews
Priya
Chums
12 months ago
Thanks for sharing your rating with us. Thank you for your custom.
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Enamalamanda
Chums
12 months ago
Thanks for sharing your rating with us. Thank you for your custom.
Enamalamanda
Chums
12 months ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
lack of information and a complicated returns policy, can,t beat amazon for a simple returns policy.
Karen
Chums
11 months ago
Thanks for your feedback. I'm sorry to hear you're unahppy with our return service. We do feel the return service we offer is quick and simple, with a free label enclosed in your parcel, and take it to your nearest Evri drop off point, which are available in a wide range of places. However, we will make a note of your comments, and we will get this fed back to the relevant department. If you need any further help please get in touch.
Product reviews
Karen
Chums
11 months ago
Thanks for your feedback, I'm sorry to hear you're unhappy with the slippers. We will note all of your comments, and we will get this fed back to the relevant department for investigation. We advise to return any unwanted/faulty/damaged items back to us straight away so that we can either exchange or refund the item/s for you. However, as the slippers have been worn, unfortuantely the return guarantee will no longer apply. If you need any further help please get in touch.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.