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Chums Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

10,238 out of 134,713 reviews

Past year

Trusted Customer

Feefo Verified

12 months ago

Excellent service and delivery

Priya

Chums

12 months ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 05/03/2025

Trusted Customer

Feefo Verified

12 months ago

Quick delivery.

Anirudh

Chums

12 months ago

Thank you for shopping with Chums, we really appreciate your positive feedback.

Product reviews

Date of purchase: 05/02/2025

Trusted Customer

Feefo Verified

12 months ago

Poor Sandals

Service OK but sandals Poor.

Sandhyarani

Chums

12 months ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 05/07/2025

Mr Graham Hillman

Feefo Verified

WS6 7DA

12 months ago

What Mr Graham Hillman said about Chums:

Rubbish will not use again.

Rachel

Chums

11 months ago

Thank you for your feedback, I am most concerned to hear of the experience you have had when shopping with Chums. If you do require any assistance in relation to your order, please contact us on enquiries@chums.co.uk and we will be more than happy to assist with any further queries that you may have.

Product reviews

Date of purchase: 05/06/2025

Trusted Customer

Feefo Verified

12 months ago

Not suitable for the purpose

I'm waiting for a refund from one of the bra's was not in stock I have written to you! And still haven't received the refund! Yours Sincerely M I Acton

Rachel

Chums

11 months ago

Thank you for your review, I am sorry for any confusion that has been caused. Upon checking our records, I can confirm that a refund was issued on 28.05.2025, this should now be showing on a recent bank statement. I sincerely apologise for the inconvenience caused.

Product reviews

Date of purchase: 05/02/2025

Mrs theresa fenton

Feefo Verified

Morecambe Lancs

12 months ago

What Mrs theresa fenton said about Chums:

Well worth the stress of trying to get my husband to get some new shoes.

The goods arrived on time and in perfect condition.

Santhosh

Chums

12 months ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 05/01/2025

Mr Russell Menzies

Feefo Verified

Clitheroe

12 months ago

What Mr Russell Menzies said about Chums:

Excellent service

Excellent. The first pair of trousers were too long and the return and replace process was simple. Communication was great

Divyashree

Chums

12 months ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 04/29/2025

Mrs Jean Robinson

Feefo Verified

Liverpool

12 months ago

What Mrs Jean Robinson said about Chums:

Lovely lightweight trousers

I ordered on line and it was a simple process

Anirudh

Chums

12 months ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 05/07/2025

Trusted Customer

Feefo Verified

12 months ago

Terrible company to order from, shoes were not worth the money. Awful.

Person I spoke to on the phone was an absolute idiot to order 2 pair of shoes. Was not helpful in ordering these shoes. Had to go on line eventually to do this. Representative needs training in how...

Rachel

Chums

11 months ago

Thank you for your comments, I am very sorry to hear of the service you had received when calling to place an order. I will escalate this to our training and management teams for further investigation and to prevent this from happening again in the future. Please accept my sincere apologies for the inconvenience caused.

Product reviews

Date of purchase: 05/07/2025

Trusted Customer

Feefo Verified

12 months ago

Had a return that got lost. Chums did accept that they must have gone astray in the returns process and gave a no quibble refund. Excellent service

Anirudh

Chums

12 months ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 04/20/2025

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Chums Reviews

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Viscose Print TrouserMore reviews of this product (744)View product websiteLovely, perfect sizing, pretty pattern, with pockets, I bought 2 pair with different pattern and colour

Pegasus Stretch Waist Denim JeanMore reviews of this product (2,067)View product websiteWell made but didn't suit me so returned. However they went astray in the returns process but after giving them a good while to possibly turn up at Chums I was given an immediate refund as it was...Read more

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