Thank you for your feedback. We apologise for the inconvenience caused by the missing PayPal option on the installation portal. It appears there was an uncommunicated change to the platform that removed this option, and we sincerely regret not being across this and have raised it as feedback with our 3rd party installation provider to ensure there are no further uncommunicated changes. We have already updated the website to ensure a better payment experience for all customers. In the meantime, there are of course other payment options available, including credit card, to facilitate the installation. We appreciate your understanding and patience as we work to resolve this and thank you again for alerting us to the issue allowing us the opportunity to resolve.
Product reviews
Vanessa
Ceiling Fans Warehouse
1 year ago
Thank you for your feedback, and we are truly sorry to hear about the issue with your third fan. Please rest assured that we do not sell returned items or products with missing parts. Missing parts are not something we see often, and we sincerely apologise for the inconvenience.
If you have not already reached out to our customer service team, we would be more than happy to promptly resolve. To avoid any further delays, please contact us via the link below, and our team will be in touch to assist you right away: https://ceilingfanswarehouse.com.au/contact-us/
We appreciate your understanding and look forward to getting this sorted out for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
