The fan was sent promptly which was good, but the incorrect light kit was sent. The response on-line was good and arrangements for return with stamp addressed envelope were good. Then it was soured...
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Chris
Ceiling Fans Warehouse
8 years ago
Hi Andrew, Thank you for taking the time to post your feedback. Sorry to hear about the packaging of your light kit in this instance. We’re usually on the ball with our packaging so as to minimise errors and damage down the track, so it is a concern to receive such feedback. We will definitely be addressing this as a coaching and training opportunity and also to ensure other customers do not encounter this experience. Thanks again for taking the time to let us know. We’re very glad to hear that you were happy with all other aspects of our service.
Product reviews
Date of purchase: 09/15/2017
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Trusted Customer
Feefo Verified
8 years ago
Faultless - Ordered Thursday mid-morning and delivered the next day at 3.00pm approx. 85kms from Adelaide CBD.
Very helpful, and quick delivery. The staff called to correct a problem on the order before just sending it out. We got the fans within a week of ordering. Would use them again.
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