Overall a good experience. Good quality products at good prices. Prompt enough delivery. While I was left wondering about not everything arriving in what turned out to be the first delivery. But in...
Customer service was great. I emailed in a simple question that was answered promptly. I also had a few follow up emails to see if they could be of more assistance but without being too pushy.
Easy purchase, fast delivery. Can't ask for much more than that
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Ceiling Fans Warehouse
5 months ago
Thank you so much for taking the time to leave a review. We’re really glad to hear you were happy with our service, and we genuinely appreciate your feedback.
We also saw your comments regarding the Mercator Minota Ikū fans and the issues with blade fitment and paint chips. We’re sorry to hear the product arrived this way, as it definitely shouldn’t come with any cosmetic defects out of the box.
If you would like to have the matter addressed under the manufacturer warranty, you can call Mercator directly on:
Mercator Warranty Team – 1300 552 255
Alternatively, if you’d prefer us to help guide you through the process, you’re very welcome to get in touch with us here:
https://ceilingfanswarehouse.com.au/contact-us/
Just let us know what’s easiest for you, and we’ll ensure you’re supported either way.
Thank you again for your honest feedback and for shopping with us, as we truly appreciate it.
I called customer service to ensure that running multiple fans in one house would not cause any issues with the remote controls on each fan . They were friendly and efficient and assured me that each...
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