All went pretty smoothly , the only draw back is that we live outside the Perth metro area so I had to get them delived to a family members home in Perth and then make arrangements to travel up and...
Fast efficient website assessment and equality fast and efficient delivery thank you
Product reviews
Date of purchase: 11/27/2025
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4 months ago
Product reviews
Product
Ceiling Fans Warehouse
4 months ago
Thank you for taking the time to leave your feedback.
We’re sorry to hear that some screws were missing from the box. In cases like this, the manufacturer would normally be very happy to supply the correct fixings to ensure the fan is installed exactly as intended. It’s great that your installer was able to identify suitable equivalent screws on hand; however, if there is ever any doubt, we always recommend obtaining the original hardware from the manufacturer for complete peace of mind.
Regarding the slight noise at low speed, this is something the manufacturer can assess and assist with directly, as it may relate to installation, balancing, or motor operation. Ventair’s warranty support team is very helpful and can be contacted on 03 9775 0556.
Please don’t hesitate to reach out to them so they can ensure everything is operating as it should.
Customer Service started well but a lot of fancy talk and really not happy with suppliers. I would recommend to shop online with any other provider before using them.
Product
Ceiling Fans Warehouse
4 months ago
Thank you for taking the time to leave your feedback.
We’re sorry to hear that you feel disappointed with your experience. When you contacted us, your initial enquiry was regarding returning five Breeze AC fans to exchange them for DC models. As outlined in our returns policy, a change-of-mind return for multiple boxed items can involve significant return freight and restocking costs.
With that in mind, once your enquiry was reviewed further, our senior team stepped in and offered an alternative solution, a substantial discount on compatible remote controls for each fan. This option was suggested to help you achieve the functionality you were seeking, without the unnecessary cost and inconvenience of returning and reordering five fans. Unfortunately, we didn’t receive a response following this proposal.
We always aim to provide practical, cost-effective solutions in our customers’ best interests and regret that this outcome didn’t meet your expectations. Should you wish to revisit the matter, our team remains happy to assist although we are happy you have been able to use the fans you ordered and have found them to be good 😊.
Product reviews
Date of purchase: 12/02/2025
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Marilyn Marshall
Feefo Verified
AUS
4 months ago
What Marilyn Marshall said about Ceiling Fans Warehouse:
So fast and so reliable, I rang them first for stock check and received excellent customer service, the delivery process was super efficient and flawless!
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