Ceiling Fans Warehouse Reviews

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you feel, and we understand how frustrating this situation has been for you. We do take a strict approach once a fan box has been opened. Unfortunately, from past experience, accepting opened items has often resulted in missing parts, damaged components, or packaging that has been compromised in ways that aren’t always immediately visible. Because of this, we’re committed to supplying all customers with brand-new products that haven’t been altered or previously handled, which is why opened items can’t be returned under our change-of-mind policy. To help customers make the right choice before purchasing, we provide detailed specifications on each product listing and offer multiple ways to ask questions prior to ordering, including phone, chat, and email support. That said, we do appreciate your honesty in acknowledging that the policy wasn’t reviewed beforehand, and we understand that doesn’t make the outcome any easier. While we can’t accept a return in this case, we’d still be very happy to see if there’s another way we can assist, including exploring alternative options or offering a very special price should you wish to pursue a different solution. Please feel free to contact our team directly so we can discuss this with you.