Capital Hair & Beauty Reviews

Thank you for your lovely 5-star review! We’re so pleased to hear you found the store easy to shop in and that our team made you feel welcome. It’s great to know you were able to find what you needed and that you’re happy with the quality of our products. We really appreciate your support and look forward to seeing you again soon! 😊

Thank you for taking the time to share your experience, and for your loyalty over the past 40 years — it truly means a great deal to us. We’re very sorry to hear about the issues you encountered with your recent order. Receiving a damaged parcel and then experiencing a returned delivery is understandably frustrating, especially when you were expecting your items sooner. While we’re glad to hear that your order has now safely reached you, this is not the level of service we aim to provide. Your feedback has been noted, and we will be reviewing both the packaging process and our delivery partner’s handling to help prevent this from happening again. If there is anything further we can do to make this right for you, please don’t hesitate to get in touch with our customer service team — we’d be more than happy to assist. Thank you again for your patience and continued support.

Dear Fareeda, Thank you for your review! I am really sorry to hear that your item arrived broken. Please email us over an image to 'customerservice@capitalhb.co.uk' for our records and we can get this sorted for you as soon as possible. Look forward to hearing from you!