Advise via email if and when you have problems with your customers products ie if you have ran out of the product. A short email advising them that you are waiting a delivery would help. Please keep...
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Telegraph Shop
Telegraph Shop
12 years ago
Thank you for the feedback. I will ensure your comments are taken on board.
Very efficient and responsive. good to know how many callers before you if in a queue
Telegraph Shop
Telegraph Shop
12 years ago
Thank you for the feedback. I am sorry to hear that you had to return floor lamp as unsuitable, but I am glad to hear the table lamp met your requirements, and that you are happy with the service you received.
The product was delivered very quickly and the returns procedure was excellent.
Telegraph Shop
Telegraph Shop
12 years ago
I am sorry to hear that the dehumidifier was not what you expected. I am glad to hear you are happy with our after sales service, and that we were able to get this resolved efficiently.
I ordered 4 wind proof umbrellas in varying colours. 3 arrived with an invoice indicating that 4 were enclosed. I emailed to point out the discrepancy and then received wrong goods. The 4th umbrella...
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Telegraph Shop
Telegraph Shop
12 years ago
Please accept my apologies. It appears that the incorrect code was entered and the wrong item therefore sent. I am glad we were able to rectify this for you, and I am sure you will be getting plenty of use from your purchase over the next few months.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
