Our stock is updated every 30 minutes, and occasionally we have an instance of an order coming in and the stock not physically being available as it has sold within this time. I am glad to see you are happy with your other purchases, and hope that this has not put you off ordering with us in future.
Ordered and order confirmed 9 Feb. Informed order shipped 11 Feb. delivery expected 1-2 days, tracking number included. 12 Feb payment taken from my account. 17 Feb I telephoned customer services and...
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Telegraph Shop
Telegraph Shop
12 years ago
Please accept my apologies. The fire does appear to have sold out, and I am sorry for the inconvenience this has caused. Our stock is updated every 30 minutes, and occasionally we have an instance of an order coming in and the stock not physically being available as it has sold within this time. I can confirm that the order has been refunded in full.
Telegraph Shop
Telegraph Shop
12 years ago
Unfortunately the eBay shop had not been updated, and the item is no longer available. A Paypal refund has been issued, and you should of received this by now.
You goth returns wrong & I had toake a call to sort it out!!!!
Telegraph Shop
Telegraph Shop
12 years ago
I am very sorry for the inconvenience. Our sales items do tend to sell very fast, and as our systems are updated every 30 minutes we do have occasions where the stock is not physically available.
When I ordered online, I wasn't offered the discount advertised or the free gift on the payment page. When I rang to rectify the situation, I was offered no apology and the agent calculated 5% of £40...
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Telegraph Shop
Telegraph Shop
12 years ago
My apologies. You need to add the free gist and the discount code to the order, as there is no way the system can recognise whether or not you are eligible for this. It appears that my colleague did add the 5% discount, but the incorrect amount authorised. I have therefore arranged to refund the extra £1.
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