Such a shame that these shoes are a little snug. As with any new shoe there will be a wearing in process for some of our customers. However, we want you to be happy with your purchase so if you would like to discuss any aspect of this with us just drop us a line.
Telegraph Shop
Telegraph Shop
12 years ago
Such a shame that these shoes are a little snug. As with any new shoe there will be a wearing in process for some of our customers. However, we want you to be happy with your purchase so if you would like to discuss any aspect of this with us just drop us a line.
I ordered a five piece set of Ceramic frying pans via the internet. 4 pieces arrived, a lid was missing. i.e. 3 pans and 1 lid. On telephoning the shop, I was informed that having searched the...
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Telegraph Shop
Telegraph Shop
12 years ago
Apologies for the confusion. It is in fact a 3 - piece pan set that was ordered, the lids not being a separate part. With this pan set only the large pan has a lid of part of the set. I am sorry again for any confusion this has caused.
Thank you for your feedback. I am very sorry to hear of the technical problems you are encountering with the product.
We do have a dedicated technical support department who should be able to help if you have any specific difficulties. I will send a request for them to contact you today to resolve this matter alternatively they can be contacted via customer services on 0871 911 7000 or directly by email dhill@bvg-airflo.co.uk. I am sure they will be more than happy to assist with your technical problem
Oh no !! I am so sorry about this, please accept my sincere apologies for the inconvenience caused by this mix up. Our suppliers are generally very accurate indeed so I must apologise that we have inadvertently sent you shoes that were boxed wrongly. We do take measures to ensure that mistakes of this nature are kept to a minimum but sadly human error does intervene. We will be in touch this afternoon to put this right for you and I do hope that this very rare error does not deter you from ordering from us again in the future.
Oh dear I am sorry to hear this.
We do have a dedicated technical support department who should be able to help if you have any specific difficulties. I will send a request for them to contact you today to resolve this matter alternatively they can be contacted via customer services on 0871 911 7000 or directly by email dhill@bvg-airflo.co.uk. I am sure they will be more than happy to assist with your technical problem
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