Thank you for the feedback. I am sorry to hear that on this occasion your purchase was unsuitable. These socks have been very popular in general, and i am sorry that this is not the case in this instance.
so far I have had a good experience of your service. unfortunately I had to return a product due to size issues. This appears to have been dealt with in a professional manner.
Telegraph Shop
Telegraph Shop
12 years ago
Thank you for the positive feedback. Much appreciated.
No e-mail to confirm despatch, order took to long. This is 2014 Telegraph get modern.
Telegraph Shop
Telegraph Shop
12 years ago
I am sorry you have not received a despatch email on this occasion. We do send them out as standard procedure, but it seems we had an issue around this date with our automated systems not picking up on the despatch. By the time we realised the majority of parcels were already delivered. I am glad to hear you are happy with your purchase however, and hope we can be of service again in future.
It is a shame that the jacket was not as expected. We do try to provide as accurate a picture as possible, but there are occasions when it may be slightly out. I can confirm that the return was received today, and you should receive the refund in the enxt 3-4 working days.
absolutely dreadful experience...no goods arrived....wrong credit applied....telegraph customer service number is premium rate...would never use or recommend to others, other than to avoid.
Telegraph Shop
Telegraph Shop
12 years ago
Please accept my sincere apologies. I have read through the email chain and can see that you were incorrectly advised and I assure you I will be talking to those involved shortly. The order appears not to have left the warehouse due to an error processing the despatch paperwork, which is why the order was not received. A full refund has now been processed, and please accept my apologies once again.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
