ordering, delivery and return all satisfactory. Service let down when I received e-mail from shippers regarding returns/credit quoting incorrect order number and incorrect credit value.
Telegraph Shop
Telegraph Shop
12 years ago
Having looked into this, it appears both order numbers you have forwarded are the same, and the credit that you received relates to 1 pair of slippers. I am therefore assuming that you returned both pairs, not the one pair, which is where the price difference comes from. I see a colleague has been in touch asking you to confirm whether this is or is not the case and we will be happy to look into this further once we hear from you.
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