Part of the order was said to be out of stock, and there would be a delay in delivery, but it was delivered whilst nobody was home, as it was not expected. The goods were simply dumped in the front...
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Telegraph Shop
Telegraph Shop
12 years ago
Our couriers service agreement allows them to leave the parcel in a suitable location, if they consider it to be safe and secure. Obviously that was the case on this occasion, but I am happy to see you received the order safely and are happy with your purchase.
Thank you for the feedback. The leather on the shoes will soften after a little wear, but if you are not entirely happy with the shoes you are of course able to return them to us within 28 days.
The rechargeable ladies epilator for the price I paid was a wast of money. I can't even send it back because I tried it. Poor service when you offer something and take hard earned money for...
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Telegraph Shop
Telegraph Shop
12 years ago
I am sorry to hear that the epilator was not suitable. We have had generally positive feedback on the epilator, and I am sorry to hear that it has not met your expectations. Regrettably, as the item has been used and is not faulty, we are unable to accept a return.
I am sorry to hear that the cleaner did not seem to be as effective as expected. The general feedback has been very positive and i am surprised to hear that in this instance this is not the case.
The first Music Centre arrived in damagedpackaging and was also extensively damaged It was replaced satisfactorily. However the delivery of the second parcel was not satisfactory. It was...
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Telegraph Shop
Telegraph Shop
12 years ago
I am sorry to hear of this. Our couriers service agreement allows them to leave the parcel in a suitable location, if they consider it to be safe and secure. Obviously that was the case on this occasion, but I am happy to see you received the order safely and are happy with your purchase. If the item does develop any problems, please let us know as it does have a 12 month warranty.
Well, I ordered them, and they arrived. In the past, possibly from others who supply them, there has been no cost of carriage, so I was a bit put out by the extra fiver.
Telegraph Shop
Telegraph Shop
12 years ago
Thank you for the feedback. I can see that you have purchased these on several occasion over the years, and I am happy to hear that you are happy with them for the most part. We have on occasion in the past offered them with a free postage charge, but we are currently not offering a free postage service.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
