Thank you for the feedback. I am sorry to hear the the trousers were creased. It does happen from time to time when in transit, and it is a shame this has happened to you. If they are too badly creased to press out, please let us know.
I am sorry to hear of this. I can see that you have spoken to an been corresponding with an advisor, and they have arranged to get the shoes re-sent. Please accept my apologies for the delay, I can assure you that this is a very rare occurrence, and I am sure you will be happy with your purchase once you receive them.
Order arrived very swiftly but was totally wrong. Customer services were helpful though. New order arrived today - not complete.
Telegraph Shop
Telegraph Shop
12 years ago
I am sorry to hear of this. It appears the order was miss-read, and I have therefore arranged to get the missing light re-sent and you should receive this in the next few days.
Ordered a windproof umbrella in navy. Product arrived and colour is lighter than shown on the website. Sent item back to exchange for equivalent in black. Received confirmation of returned item a few...
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Telegraph Shop
Telegraph Shop
12 years ago
Please accept my apologies. If you have received a returned parcel email, then clearly the parcel has arrived back, but for some reason it has not been booked onto your order. This would seem to be due to a processing error, and I have arranged to get a black umbrella sent out to you straight away.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
