Don’t advertise for sale, garments that aren’t in stock. When such non-existent items are part of an order, don’t just keep the money and then not inform the customer. Don’t make telephone contact so...
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Derek Whinstance
Clifford James
5 years ago
I am sorry to hear this. The item was showing as available when the order was placed, but when we went to pack your order unfortunately there were none on the shelf. As the item had been discontinued, we had no option other than to issue a refund. We apologise once again that we were unable to fulfil your order, and we fully appreciate your frustration.
Product reviews
Derek Whinstance
Clifford James
5 years ago
I am sorry to hear this. The item was showing as available when the order was placed, but when we went to pack your order unfortunately there were none on the shelf. As the item had been discontinued, we had no option other than to issue a refund. We apologise once again that we were unable to fulfil your order, and we fully appreciate your frustration.
I paid for a returns label and it did not come. The parcel took about a week to arrive with five pound postage most places are free and quick. I returned some items and still waiting for an...
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Derek Whinstance
Clifford James
5 years ago
We are sorry to hear that the return label was not enclosed. I will arrange for this to be refunded. I see that the order was delivered within 3 working days of the order being placed however, which is the time frame we advise. The returned trousers were processed on the 16th November. It does take 3-5 days for the refunds to work it's way through the banking system.
Product reviews
Derek Whinstance
Clifford James
5 years ago
We are sorry to hear that the item was not as expected on this occasion, and hope that we can be of service to you again soon.
Derek Whinstance
Clifford James
5 years ago
We are sorry to hear that the item was not as expected on this occasion, and hope that we can be of service to you again soon.
Date of purchase: 11/02/2020
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Trusted Customer
5 years ago
Service was excellent pity about my feet being too big for the shoes, returned a couple of days ago.
Clifford James sells mens and womens shoes and clothing, and has a database of over 600,000 loyal customers. Although, the business has become one of the largest suppliers of shoes in the UK, we have never lost sight of what has taken us here, namely quality and value for money.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Clifford James sells mens and womens shoes and clothing, and has a database of over 600,000 loyal customers. Although, the business has become one of the largest suppliers of shoes in the UK, we have never lost sight of what has taken us here, namely quality and value for money.