Had a refund item out of stock,I would have to be a very strange shape for a sale item to fit me
Derek Whinstance
Clifford James
5 years ago
I am sorry to hear this. The item was showing as available when the order was placed, but when we went to pack your order unfortunately there were none on the shelf. As the item had been discontinued, we had no option other than to issue a refund. We apologise once again that we were unable to fulfil your order, and we fully appreciate your frustration.
Product reviews
Derek Whinstance
Clifford James
5 years ago
I am sorry to hear this. The item was showing as available when the order was placed, but when we went to pack your order unfortunately there were none on the shelf. As the item had been discontinued, we had no option other than to issue a refund. We apologise once again that we were unable to fulfil your order, and we fully appreciate your frustration.
I took up the sales offer and paid. The shoes weren't available and a refund was made. I received a letter of apology but that doesn't remove the disappointment of no shoes.
Derek Whinstance
Clifford James
5 years ago
I am sorry to hear this. The item was showing as available when the order was placed, but when we went to pack your order unfortunately there were none on the shelf. As the item had been discontinued, we had no option other than to issue a refund. We apologise once again that we were unable to fulfil your order, and we fully appreciate your frustration.
Product reviews
Derek Whinstance
Clifford James
5 years ago
I am sorry to hear this. The item was showing as available when the order was placed, but when we went to pack your order unfortunately there were none on the shelf. As the item had been discontinued, we had no option other than to issue a refund. We apologise once again that we were unable to fulfil your order, and we fully appreciate your frustration.
We are sorry to hear of the trouble you have had on this occasion. This is not the service that you should expect from us, and we sincerely apologise for the way in which you have been let down. I can assure you that should you order with us again you will experience our usual efficient and hassle free service.
Product reviews
Derek Whinstance
Clifford James
5 years ago
You had a free return label with the shoes. Please use this to send the shoes back to us free of charge. If you are unable to find the label we can arrange to get this sent on to you again.
Fantastic offer. My only issue was that one item was removed from my basket, I assume that the last one was sold while I was shopping. I also had several emails asking for me to shop for the item...
Clifford James sells mens and womens shoes and clothing, and has a database of over 600,000 loyal customers. Although, the business has become one of the largest suppliers of shoes in the UK, we have never lost sight of what has taken us here, namely quality and value for money.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Clifford James sells mens and womens shoes and clothing, and has a database of over 600,000 loyal customers. Although, the business has become one of the largest suppliers of shoes in the UK, we have never lost sight of what has taken us here, namely quality and value for money.