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Boori Reviews | Customer Service Reviews for https://www.feefo.com/reviews/boori | Feefo

Displaying all 560 reviews

Trusted Customer

3 years ago

Date of purchase: 03/09/2022

Wrong order delivered

Wrong bed colour was delivered and it is a second hand one. Still waiting response to sort it out.

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Boori

3 years ago

Apologies for the inconvenience caused with your order. I will have someone from the service department reach out immediately. Your patience and understanding is appreciated.

Product reviews

Bee Hepburn

3 years ago

Date of purchase: 03/07/2022

What Bee Hepburn said about Boori:

Questionable quality and poor logistics

Sadly it’s an issue with logistics and quality. Firstly, I’m really questioning the quality of our bunk. I always thought Boori was sturdy, quality furniture, but our kids bunk bed creaks and moves...

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Boori

3 years ago

Hi Bee, I apologise for the inconvenience caused with the missing hardware - I can see this has now been reolved. I can assure you Boori furniture is of very high quality. Please do not hesitate to reach out to our service department at services@boori.com.au if you have any concerns. We would like to ensure all our customers are satisfied with their purchase.

Product reviews

Kristine White

3 years ago

Date of purchase: 03/07/2022

What Kristine White said about Boori:

Friendly helpful and efficient.

I placed my order over the phone. The sales person I spoke to was super helpful and made it all very easy for me. The goods were delivered very quickly.

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Boori

3 years ago

Hi Kristine, Thank you for your great feedback on both our customer service and delivery. We look forward to assisting you again soon.

Martine Hotz

3 years ago

Date of purchase: 03/07/2022

What Martine Hotz said about Boori:

The drawers are not made very well . The top drawer gets stuck when closing it. The top of the drawers is too close to the top of the first drawer so it scratches and boori couldn’t give a solution

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Boori

3 years ago

Hi Martine, Im sorry to hear of the issues you are experiencing with the chest of drawers. I will have a chat with somone in service to see if we are able to assist you further. Your patience and understanding is appreciated.

Product reviews

Trusted Customer

3 years ago

Date of purchase: 02/23/2022

Boori guard rail for toddler bed

The guard rail is exactly what we were looking for and beautifully crafted. The customer service was great, we received phone calls and emails to share progress of the order and Boori allowed us...

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Boori

3 years ago

Thank you very much for providing feedback on your experience with us at Boori Australia.

Product reviews

Trusted Customer

3 years ago

Date of purchase: 02/24/2022

Great Customer ServiceTeam

We had some issues with missing parts- but it was handled swiftly and politely by the customer service team. Every company can make mistakes, but how it is handles these mistakes makes the...

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Boori

3 years ago

Your wonderful feedback is greatly appreciated. I will be sure to pass this on to Celeste.

Product reviews

Trusted Customer

3 years ago

Date of purchase: 02/27/2022

Great customer service would definitely buy from them again

Great customer service fixed a wrong address issue promptly after calling them and product was delivered in two days!

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Boori

3 years ago

Thank you for your wonderful feedback on our customer service and quick delivery

Trusted Customer

3 years ago

Date of purchase: 02/15/2022

Great product and a very satisfied customer experience!

I ordered the Boori Natty Maxi Bunk Bed over the phone. The sales person was very professional and knew the product well. The shipment was fast. And to our surprise, the delivery person reminded us a...

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Boori

3 years ago

Thank you so much for your wonderful feedback on your experience with us at Boori Australia. The Natty Maxi Bunk bed is a newer product in our range and is very popular. So glad it went together easily without hassle.

Product reviews

Kerri Martin

Brisbane

3 years ago

Date of purchase: 02/17/2022

What Kerri Martin said about Boori:

Perfect Gift

This was a gift i purchased for my son and his partner. They were so pleased, it was exactly what they wanted.

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Boori

3 years ago

Hi Kerri, Thank you for your great feedback. Such a beautiful gift!

Product reviews

Trusted Customer

3 years ago

Date of purchase: 02/14/2022

The return process is difficult and pointless to send back your purchase if it isn't large $ value. For something I paid just over $50 for I would of ended up only getting $15 back once you take out...

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Boori

3 years ago

I am sorry to hear that you've had a difficult experience. In the case of change of mind we try to keep the process simple and as cost effective as possible.

Product reviews

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About Boori

Passionate creators of beautifully conceived nursery, kids' furniture and accessories. Our collections combine the beauty of classic heritage with contemporary trends so you can create a timeless space for your family to enjoy. Crafted from sustainable wood, our nursery furniture is made to withstand the bumps and knocks of family life.

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01635 295670

1 Riverside House, Mill Lane, Newbury, Berkshire, RG14 5QS, United Kingdom

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Boori Reviews

Natty Toddler Bed (Pre-order for Late March)More reviews of this product (4)View product websiteThe process of rectifying the issue is taking longer than expected

Bookshelf for Natty Maxi Bunk BedMore reviews of this product (1)View product websiteThis looks really nice but the practicality of if isn’t great. It sticks out quite far which is hard for whoever is sleeping under there. Maybe reduce the depth a little.

Trundle Tidy BedMore reviews of this product (3)View product websiteWould be good if this was wider when you buy the double bunk since the room is there

Oslo BookshelfMore reviews of this product (1)View product websiteLovely and fits loads of books

3 Drawer ChestMore reviews of this product (1)View product websiteNot great to put together and doesn’t close nicely on top drawer. Instructions are really bad

Kids' Bed Guard PanelMore reviews of this product (2)View product website

Natty Maxi Bunk Bed with Storage StaircaseMore reviews of this product (2)View product website

Natty Maxi Bunk BedMore reviews of this product (1)View product websiteSolid build and looks stylish.

Tidy Bassinet (mattress included) (Pre-order for Mid March)More reviews of this product (3)View product websiteAnother gift for the kids for my first grandchild. They both love it.

Tidy Tray PadMore reviews of this product (3)View product websiteAnd this pad is a must for the Tidy Tray to stop things rolling around.

Tidy Tray (Pack of 2)More reviews of this product (2)View product websiteA definite must have for the bassinet. It just adds that extra space required to store your baby goodies.

Bassinet MeshMore reviews of this product (3)View product websiteI have always loved boori products but can buy the same quality in another brand instore that is easier to return if needed

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