Hi, Thank you for your feedback. I am so sorry so many of your plants arrived in such poor condition, and I do understand how disappointing and frustrating this was for you. Looking at our system I can see my colleague Vicky has processed a partial refund for you which should be back on your payment card.
I do hope the rest of your plants have settled in to their new home.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care