Your recent booking with Best of Suffolk - The Studio, Aldeburgh

Thank you for your feedback, which we are obviously disappointed to receive. We have spent considerable time with the owner at the property, going through all of the areas you have raised and reiterating the importance of the property being properly and thoroughly cleaned by their housekeepers. We are confident that the owners understand the high standards expected at a Best of Suffolk property and we can only apologise that these standards were not met for your stay at The Studio. Kind regards, Rebecca Keeble Best of Suffolk Customer Care team

Thank you for your feedback. We are disappointed you did not contact us during your stay regarding the points you have raised, we would have liked to have had the opportunity to rectify the issues but we appreciate that you may have preferred to just get along with your holiday. Any comments we receive regarding housekeeping or the condition of accommodation are always passed to the owner and housekeeper, to help them maintain the high standards Best of Suffolk prides itself on providing. We hope to see you again in the future. Kind regards, Nicky Wegner, Best of Suffolk Customer Care Team

Thank you for your feedback. The website aims to detail the property as clearly as possible, to allow guests to make an informed choice, and the photos and floor plan should give an idea of the layout of the accommodation. We do hope to see you again in the future. Kind regards, Nicky Wegner, Best of Suffolk Customer Care Team

Thank you for your feedback. We are delighted you enjoyed your stay & the owner will be so pleased by your compliments about their property. We look forward to welcoming you back to Suffolk in the future. Kind regards, Nicky Wegner, Best of Suffolk Customer Care Team

Thank you for your feedback. We are delighted you enjoyed your 6th stay at The Studio & we look forward to seeing you again soon. Kind regards, Nicky Wegner, Best of Suffolk Customer Care Team