Your recent booking with Best of Suffolk - Sandpiper Cottage, Aldeburgh

Dear Paul, Thank you for your feedback following your recent stay at Sandpiper Cottage. We are disappointed to hear of the areas highlighted and have shared your feedback with the properties housekeeper for their attention and action. We are sorry that Sandpiper Cottage failed to meet your expectations but hope you were still able to enjoy your time in Aldeburgh. Kind regards, Harry Peek Guest Experience Manager

Thank you for your feedback following your recent stay at Sandpiper Cottage. We are pleased you found the property to be lovely and in an excellent location, but disappointed to learn of the areas highlighted. Please be assured an appliance engineer has been scheduled to complete a full service on the dishwasher and we have scheduled a plumber to investigate the reported issues with the tap. We are sorry to hear of the accident on the stairs, the stairs are typical of a period coastal property so are particularly steep in places. We hope you were still able to enjoy your time in Aldeburgh and look forward to welcoming you back to Suffolk again in the future. Kind regards, Harry Peek Guest Experience Manager

Thank you for your review. We are very happy to hear that you enjoyed your holiday at Sandpiper Cottage in the seaside town Aldeburgh. Kind Regards Tamar Guest Experience Executive

Dear Sophie, Thank you for your feedback following your recent stay at Sandpiper Cottage. We are pleased you found the property to be nice and comfortable and appreciate your feedback as to where you feel the property can be improved. Please be assured your feedback will be shared with the property owner and housekeeper for their attention and action. We hope to be able to welcome you back to Suffolk again in the future. Kind regards, Harry Peek Guest Experience Manager

Its lovely to hear that you found the property so comfortable and enjoyed your stay. We will pass on your comments about the lack of freezer to the owners and hope to welcome you back to Suffolk in the future. Kind Regards Tamar Guest and Client Experience Executive

Thank you for your feedback, which we have taken seriously. We are also disappointed by your experience and comments. A member of the Best of Suffolk team has been to Sandpiper Cottage to inspect and is working with the owner to rectify. This will involve the relevant and necessary refurbishment and investment. Should you like to discuss further, or if we can welcome you back to Suffolk in the future, please do not hesitate to contact us directly.Kind regardsLisa FurneauxCustomer Service Manager