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Your recent booking with Best of Suffolk - May Cottage, Rendham Reviews | Best of Suffolk Reviews

Displaying all 20 reviews

Andrea

5 years ago

Date of purchase: 09/13/2019

Your recent booking with Best of Suffolk - May Cottage, Rendham

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cottage equipment and cleanliness poor

Value For Money : Substandard

Cleanliness : Poor

Booking Process : Good

Customer Care : Poor

Location : Substandard

Nicky Wegner

Best of Suffolk

5 years ago

Thank you for your feedback. Please be assured that once you had contacted us during your stay the owner attended swiftly to rectify the issues you had raised & to replace items as requested. We carry out regular quality assessments on our properties & all feedback is passed to the owner to help them maintain the the high standards Best of Suffolk prides itself on providing. Kind regards, Nicky Wegner, Best of Suffolk Customer Care Team

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Trusted Customer

6 years ago

Date of purchase: 06/22/2019

Your recent booking with Best of Suffolk - May Cottage, Rendham

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Good cottage in an excellent location for touring the Suffolk area.

Value For Money : Excellent

Cleanliness : Excellent

Booking Process : Exceptional

Customer Care : Exceptional

Location : Excellent

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Trusted Customer

6 years ago

Date of purchase: 06/15/2019

Your recent booking with Best of Suffolk - May Cottage, Rendham

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Lovely comfortable property had everything we needed. My only complaint is that I didn’t like wi-fi BT broad band in one of the bedrooms blue light disturbed sleep

Value For Money : Excellent

Cleanliness : Exceptional

Booking Process : Exceptional

Customer Care : Exceptional

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Trusted Customer

6 years ago

Date of purchase: 02/18/2019

Your recent booking with Best of Suffolk - May Cottage

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Cottage was really comfortable - beds large and beautiful linen. House warm and reasonably well equipped. We stayed for long weekend but unfortunately water not hot enough in main bathroom for a...

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Value For Money : Excellent

Cleanliness : Exceptional

Booking Process : Exceptional

Customer Care : Exceptional

Location : Excellent

Nicky Wegner

Best of Suffolk

6 years ago

Thank you for your feedback.

We are delighted you enjoyed your stay & your comments have been passed on to the owner who we are sure will also be very pleased with the feedback & will look to make improvements where necessary.

We look forward to welcoming you back to Suffolk in the future.

Kind regards,

Nicky Wegner,

Best of Suffolk Customer Care Team

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Trusted Customer

6 years ago

Date of purchase: 02/01/2019

Your recent booking with Best of Suffolk - May Cottage

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Comfy well decorated , house keeper needs to do a good clean . Owners were very nice and helpful it was very cold they brought in an electric fire and a hot water bottle . Kettle was full of scall ,...

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Value For Money : Excellent

Cleanliness : Good

Booking Process : Exceptional

Customer Care : Excellent

Location : Excellent

Rebecca Keeble

Best of Suffolk

6 years ago

Thank you for taking the time to share your feedback with us. Best of Suffolk have extremely high housekeeping standards so we are very sorry that you did not find this to be the case during your stay. Your comments have been shared with the owner of the property to address with their housekeeper as a matter of priority. Thank you for letting us know, and please accept our apologies for any disappointment caused. Kind regards, Rebecca KeebleBest of Suffolk Customer Care team

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Trusted Customer

6 years ago

Date of purchase: 09/28/2018

Your recent booking with Best of Suffolk - May Cottage

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A truly lovely property in a perfect location! Your minutes away from Fram and Waitrose, you couldn't ask for more! The owners were so lovely and we had a lovely break at May Cottage.

Value For Money : Exceptional

Cleanliness : Excellent

Booking Process : Exceptional

Customer Care : Exceptional

Location : Excellent

Nicky Wegner

Best of Suffolk

6 years ago

Thank you for your feedback.

It is fantastic to receive such a glowing review and the owner will be thrilled to hear your comments.

We are delighted you enjoyed your stay & look forward to welcoming you back to Suffolk in the future.

Kind regards,

Nicky Wegner,

Best of Suffolk Customer Care Team

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Trusted Customer

6 years ago

Date of purchase: 09/14/2018

Your recent booking with Best of Suffolk - May Cottage

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Well located and good layout. Some issues with care of outside space. Many lights not working and not rectified even though told on first day.

Value For Money : Good

Cleanliness : Excellent

Booking Process : Exceptional

Customer Care : Excellent

Location : Excellent

Nicky Wegner

Best of Suffolk

6 years ago

Thank you for your feedback.

We are disappointed you did not contact ourselves as we would have liked the opportunity to rectify the lights, we will share your comments with the owner to avoid disappointment for future guests.

We do hope to see you again in the future.

Kind regards,

Nicky Wegner,

Best of Suffolk Customer Care Team

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Trusted Customer

7 years ago

Date of purchase: 05/29/2018

Your recent booking with Best of Suffolk - May Cottage

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Really nice cottage, well decorated and comfy. Garden leaves a little to be desired and we had to clear a few bits up before we started our break but overall a nice property in a good location.

Value For Money : Excellent

Cleanliness : Good

Booking Process : Exceptional

Customer Care : Excellent

Location : Excellent

Nicky Wegner

Best of Suffolk

7 years ago

Thank you for your feedback.

We are pleased you enjoyed your stay & will share your comments with the owner to avoid disappointment for future guests.

We hope to see you again soon.

Kind regards

Best of Suffolk Customer Care Team

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Trusted Customer

7 years ago

Date of purchase: 11/03/2017

Your recent booking with Best of Suffolk - May Cottage

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Well appointed comfortable cottage. Spoiled by lack of internet anywhere but one of bedrooms. No prior advice of lack of mobile reception and very dirty oven. Could also have done with precise...

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Nicky Wegner

Best of Suffolk

7 years ago

Thank you for your feedback.

All of our properties have a welcome folder & any information on recycling can be found in the welcome folder. We will share your comments with the owner who will take action where necessary.

We are pleased you enjoyed your stay overall & hope to see you again soon.

Kind regards

Best of Suffolk Customer Care Team

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Trusted Customer

7 years ago

Date of purchase: 10/13/2017

Your recent booking with Best of Suffolk - May Cottage

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The property was not up to my standard of cleanliness. Kitchen drawers were dirty. The dishwasher did not clean properly and looked in bad condition. We only used it once. The bin in the kitchen...

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Nicky Wegner

Best of Suffolk

7 years ago

Thank you for your feedback.

Please accept our apologies; we would have liked to have sent someone to rectify the issues if you had contacted us during your stay. Any comments we receive regarding housekeeping or the condition of accommodation are always passed to the owner and housekeeper, to help them maintain the high standards Best of Suffolk prides itself on providing.

We do hope to see you again in the future.

Kind regards

Best of Suffolk Customer Care Team

Nicky Wegner

Best of Suffolk

7 years ago

The owners would like to add their comments, as below-

Thank you for your valuable comments. We take pride in May Cottage and were disappointed that it did not meet your required standards.The dishwasher has been serviced and is fully functional, and we will shortly be replacing the existing kitchen waste bin with an alternative. The broadband is now upgraded to BT Infinity and we are assured that it is at the highest bandwidth available. I have tested it on my own equipment and it is working well.

The back garden had not been mowed and weeded due to illness, but all is now back on track.

We welcome all comments about May Cottage that help us maintain the high standards everyone should expect, and thank you for the time you spent sharing your observations.

Kind regards

Best of Suffolk Customer Care Team

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About Best of Suffolk

Best of Suffolk has a handpicked selection of over 400 stylish self-catering holiday cottages in Suffolk. We strive to offer all of our guests well-appointed properties in amazing locations.

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01728 638 962

Lime Tree Farm, Badingham, Woodbridge, Suffolk, IP13 8LU, United Kingdom

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