Thank you for your comments which we are very sorry to receive as Little Wissett is a very popular property with our guests, with the majority rating their experience as 5 star. We are sorry that this was not your experience.
Your feedback has been shared with the owner and their housekeeper for them to address as required.
I can only apologise if any of our communication with you following your stay was addressed to Jane instead of Jann, clearly this is unacceptable and we send our sincere apologies to you.
Kind regards,
Rebecca Keeble
Best of Suffolk Customer Care team