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Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh Reviews | Best of Suffolk Reviews

Displaying all 51 reviews

Nick

3 years ago

Date of purchase: 02/21/2022

Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh

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Good position stayed before

Tamar Martin

Best of Suffolk

3 years ago

Dear Nick, Thank you for your review of Lavender Cottage. It is a great to know that you have enjoyed multiple stays here, in the coastal town of Aldeburgh. Kind Regards Tamar Guest Experience Executive

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Tracy

3 years ago

Date of purchase: 09/22/2021

Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh

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A beautiful, cosy cottage. In a very good location. However, we felt it was in need of some TLC. I appreciate it’s a grade 2 listed house, so therefore a little more challenging on maintence &...

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Harry Peek

Best of Suffolk

3 years ago

Dear Tracy, Thank you for your feedback following your recent stay at Lavender Cottage. We are pleased you found the property to be beautiful, cosy and in a good location but disappointed to learn of the issues highlighted. Please be assured your feedback will be thoroughly investigated with the appropriate measures taken to rectify where necessary. We hope you were able to enjoy your time in Aldeburgh and look forward to welcoming you back again in the future. Kind regards, Harry Peek Guest Experience Manager

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Angela

3 years ago

Date of purchase: 09/09/2021

Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh

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The cottage was just as described in the details, was well equipped and perfectly located for the beach and shops. However on pulling back our bed sheets there was a lot of blood on the underside of...

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Harry Peek

Best of Suffolk

3 years ago

Dear Angela, Thank you for your feedback following your recent stay at Lavender Cottage. We are pleased you found the cottage to be well equipped and in a perfect location but sorry to hear of the issues with the bed linen. We are glad that the property owner was able to be of assistance and hope that you enjoyed your time in Aldeburgh. Kind regards, Harry Peek Guest Experience Manager

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Stuart

St Albans

3 years ago

Date of purchase: 07/31/2021

Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh

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All accommodation very nice. Bathroom and kitchen well kitted out. But garden really let it down. It was completely overgrown and uncared for.

Harry Peek

Best of Suffolk

3 years ago

Dear Stuart, Thank you for your feedback following your recent stay at Lavender Cottage. We are pleased you found the property to be nice and well equipped. Please be assured that the property owner has given considerable attention to the garden to ensure it is kept in a better condition. We hope you enjoyed your time in Aldeburgh and look forward to welcoming you back to Suffolk again in the future. Kind regards, Harry Peek Guest Experience Manager

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Dereck Cross

Hatfield

5 years ago

Date of purchase: 01/03/2020

Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh

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We arrived at 4pm on Friday afternoon and were surprised to find the house so cold. It seems to have gone down to ambient temperature. However, we set to and overrode the heating to put the central...

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Value For Money : Excellent

Cleanliness : Good

Booking Process : Exceptional

Customer Care : Excellent

Location : Exceptional

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Roy

6 years ago

Date of purchase: 05/28/2019

Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh

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Location was excellent, close to town and beach. A lovely cottage with good facilities and homely feel.

Value For Money : Excellent

Cleanliness : Good

Booking Process : Excellent

Customer Care : Excellent

Location : Exceptional

Nicky Wegner

Best of Suffolk

6 years ago

Thank you for your feedback. We are delighted you enjoyed your stay & the owner will be thrilled by your comments. We look forward to seeing you again soon. Kind regards, Nicky Wegner, Best of Suffolk Customer Care Team

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Trusted Customer

6 years ago

Date of purchase: 05/17/2019

Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh

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The cottage was beautiful but the housekeeping and garden were very disappointing. The cupboard under the sink was dirty, there were no basic cleaning products (all empty). The stairwell in the...

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Value For Money : Good

Cleanliness : Substandard

Booking Process : Excellent

Customer Care : Excellent

Location : Excellent

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Trusted Customer

6 years ago

Date of purchase: 03/11/2019

Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh

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The property was homely and the wood burner was brilliant. The beds and bedding were lovely. The only downsides were the staircase is not really suitable for children or the elderly and the house was...

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Value For Money : Good

Cleanliness : Good

Booking Process : Excellent

Customer Care : Excellent

Location : Excellent

Nicky Wegner

Best of Suffolk

6 years ago

Thank you for your feedback.

We are delighted you enjoyed your stay & your comments have been passed on to the owner who we are sure will also be very pleased with the feedback, we do ask the housekeepers to ensure that the property is warm on your arrival, we are therefore sorry if on this occasion the heating was not on prior to your arrival.

We look forward to welcoming you back to Suffolk in the future.

Kind regards,

Nicky Wegner,

Best of Suffolk Customer Care Team

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Trusted Customer

6 years ago

Date of purchase: 11/02/2018

Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh

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Warm and comfortable inside but the front of the house and rear garden was in need of maintenance.

Value For Money : Excellent

Cleanliness : Excellent

Booking Process : Exceptional

Customer Care : Exceptional

Location : Exceptional

Nicky Wegner

Best of Suffolk

6 years ago

Thank you for your feedback.

We are delighted you enjoyed your stay & your comments have been passed on to the owner who we are sure will also be very pleased with the feedback & will look to make improvements where necessary.

We look forward to seeing you again in the future.

Kind regards,

Nicky Wegner,

Best of Suffolk Customer Care Team

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Trusted Customer

7 years ago

Date of purchase: 05/18/2018

Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh

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Quaint and attractive property, great location, easy parking, beds very comfortable with excellent bed linen, but the house-keeping let it down - maintenance problems in the kitchen with a brocken...

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Value For Money : Excellent

Cleanliness : Substandard

Booking Process : Exceptional

Customer Care : Excellent

Location : Exceptional

Nicky Wegner

Best of Suffolk

6 years ago

Thank you for your feedback.

On the rare occasion when this happens we do arrange for the housekeeper to attend to rectify any issues. We will share your comments with both the owner & the housekeeper to avoid disappointment for future guests.

We are pleased you enjoyed the fantastic location of Lavender Cottage, just stones throw away from the beach & we hope to see you again in the future.

Kind regards,

Nicky Wegner,

Best of Suffolk Customer Care Team

Rebecca Keeble

Best of Suffolk

6 years ago

Thank you for your feedback.

We are pleased you enjoyed the fantastic location of Lavender Cottage, just stones throw away from the beach & we hope to see you again in the future.

Kind regards,

Nicky Wegner,

Best of Suffolk Customer Care Team

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About Best of Suffolk

Best of Suffolk has a handpicked selection of over 400 stylish self-catering holiday cottages in Suffolk. We strive to offer all of our guests well-appointed properties in amazing locations.

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01728 638 962

Lime Tree Farm, Badingham, Woodbridge, Suffolk, IP13 8LU, United Kingdom

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