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Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh

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Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh

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Displaying all 51 reviews
NI
Nick
3 years ago
Date of purchase: 02/21/2022
Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh
Good position stayed before
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Tamar Martin
Best of Suffolk
3 years ago
Dear Nick, Thank you for your review of Lavender Cottage. It is a great to know that you have enjoyed multiple stays here, in the coastal town of Aldeburgh. Kind Regards Tamar Guest Experience Executive
TR
Tracy
3 years ago
Date of purchase: 09/22/2021
Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh
A beautiful, cosy cottage. In a very good location. However, we felt it was in need of some TLC. I appreciate it’s a grade 2 listed house, so therefore a little more challenging on maintence &...

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Harry Peek
Best of Suffolk
3 years ago
Dear Tracy, Thank you for your feedback following your recent stay at Lavender Cottage. We are pleased you found the property to be beautiful, cosy and in a good location but disappointed to learn of the issues highlighted. Please be assured your feedback will be thoroughly investigated with the appropriate measures taken to rectify where necessary. We hope you were able to enjoy your time in Aldeburgh and look forward to welcoming you back again in the future. Kind regards, Harry Peek Guest Experience Manager
AN
Angela
3 years ago
Date of purchase: 09/09/2021
Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh
The cottage was just as described in the details, was well equipped and perfectly located for the beach and shops. However on pulling back our bed sheets there was a lot of blood on the underside of...

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Harry Peek
Best of Suffolk
3 years ago
Dear Angela, Thank you for your feedback following your recent stay at Lavender Cottage. We are pleased you found the cottage to be well equipped and in a perfect location but sorry to hear of the issues with the bed linen. We are glad that the property owner was able to be of assistance and hope that you enjoyed your time in Aldeburgh. Kind regards, Harry Peek Guest Experience Manager
ST
Stuart
St Albans
3 years ago
Date of purchase: 07/31/2021
Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh
All accommodation very nice. Bathroom and kitchen well kitted out. But garden really let it down. It was completely overgrown and uncared for.
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Harry Peek
Best of Suffolk
3 years ago
Dear Stuart, Thank you for your feedback following your recent stay at Lavender Cottage. We are pleased you found the property to be nice and well equipped. Please be assured that the property owner has given considerable attention to the garden to ensure it is kept in a better condition. We hope you enjoyed your time in Aldeburgh and look forward to welcoming you back to Suffolk again in the future. Kind regards, Harry Peek Guest Experience Manager
DC
Dereck Cross
Hatfield
5 years ago
Date of purchase: 01/03/2020
Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh
We arrived at 4pm on Friday afternoon and were surprised to find the house so cold. It seems to have gone down to ambient temperature. However, we set to and overrode the heating to put the central...

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Value For Money : Excellent
Cleanliness : Good
Booking Process : Exceptional
Customer Care : Excellent
Location : Exceptional
RO
Roy
6 years ago
Date of purchase: 05/28/2019
Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh
Location was excellent, close to town and beach. A lovely cottage with good facilities and homely feel.
Value For Money : Excellent
Cleanliness : Good
Booking Process : Excellent
Customer Care : Excellent
Location : Exceptional
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Nicky Wegner
Best of Suffolk
6 years ago
Thank you for your feedback. We are delighted you enjoyed your stay & the owner will be thrilled by your comments. We look forward to seeing you again soon. Kind regards, Nicky Wegner, Best of Suffolk Customer Care Team
Trusted Customer
6 years ago
Date of purchase: 05/17/2019
Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh
The cottage was beautiful but the housekeeping and garden were very disappointing. The cupboard under the sink was dirty, there were no basic cleaning products (all empty). The stairwell in the...

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Value For Money : Good
Cleanliness : Substandard
Booking Process : Excellent
Customer Care : Excellent
Location : Excellent
TC
Trusted Customer
6 years ago
Date of purchase: 03/11/2019
Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh
The property was homely and the wood burner was brilliant. The beds and bedding were lovely. The only downsides were the staircase is not really suitable for children or the elderly and the house was...

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Value For Money : Good
Cleanliness : Good
Booking Process : Excellent
Customer Care : Excellent
Location : Excellent
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Nicky Wegner
Best of Suffolk
6 years ago
Thank you for your feedback.

We are delighted you enjoyed your stay & your comments have been passed on to the owner who we are sure will also be very pleased with the feedback, we do ask the housekeepers to ensure that the property is warm on your arrival, we are therefore sorry if on this occasion the heating was not on prior to your arrival.

We look forward to welcoming you back to Suffolk in the future.

Kind regards,
Nicky Wegner,
Best of Suffolk Customer Care Team
Trusted Customer
6 years ago
Date of purchase: 11/02/2018
Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh
Warm and comfortable inside but the front of the house and rear garden was in need of maintenance.
Value For Money : Excellent
Cleanliness : Excellent
Booking Process : Exceptional
Customer Care : Exceptional
Location : Exceptional
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Nicky Wegner
Best of Suffolk
6 years ago
Thank you for your feedback.

We are delighted you enjoyed your stay & your comments have been passed on to the owner who we are sure will also be very pleased with the feedback & will look to make improvements where necessary.

We look forward to seeing you again in the future.

Kind regards,
Nicky Wegner,
Best of Suffolk Customer Care Team
TC
Trusted Customer
7 years ago
Date of purchase: 05/18/2018
Your recent booking with Best of Suffolk - Lavender Cottage, Aldeburgh
Quaint and attractive property, great location, easy parking, beds very comfortable with excellent bed linen, but the house-keeping let it down - maintenance problems in the kitchen with a brocken...

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Value For Money : Excellent
Cleanliness : Substandard
Booking Process : Exceptional
Customer Care : Excellent
Location : Exceptional
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Nicky Wegner
Best of Suffolk
6 years ago
Thank you for your feedback.

On the rare occasion when this happens we do arrange for the housekeeper to attend to rectify any issues. We will share your comments with both the owner & the housekeeper to avoid disappointment for future guests.

We are pleased you enjoyed the fantastic location of Lavender Cottage, just stones throw away from the beach & we hope to see you again in the future.

Kind regards,
Nicky Wegner,
Best of Suffolk Customer Care Team

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Rebecca Keeble
Best of Suffolk
6 years ago
Thank you for your feedback.

On the rare occasion when this happens we do arrange for the housekeeper to attend to rectify any issues. We will share your comments with both the owner & the housekeeper to avoid disappointment for future guests.

We are pleased you enjoyed the fantastic location of Lavender Cottage, just stones throw away from the beach & we hope to see you again in the future.

Kind regards,
Nicky Wegner,
Best of Suffolk Customer Care Team
About Best of Suffolk
Best of Suffolk has a handpicked selection of over 400 stylish self-catering holiday cottages in Suffolk. We strive to offer all of our guests well-appointed properties in amazing locations.
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Lime Tree Farm, Badingham, Woodbridge, Suffolk, IP13 8LU, United Kingdom
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About Best of Suffolk
Best of Suffolk has a handpicked selection of over 400 stylish self-catering holiday cottages in Suffolk. We strive to offer all of our guests well-appointed properties in amazing locations.