Thank you for taking the time to share your feedback. I was delighted to hear that you were happy with the location of the property, the bedrooms and the bathrooms when we spoke during your stay however was very sorry to learn of your other concerns, especially regarding the stains to the sofas and dining chairs.
I am very pleased that we were able to arrange for the owner to pay some compensation to your party as a result of your feedback, and am happy to advise that we have subsequently arranged for an upholstery cleaner to attend the property to assess the stains with the view of having the sofas and chairs professionally cleaned.
It was a pleasure to speak to you during your stay, albeit not in ideal circumstances, and I look forward to welcoming you back to Best of Suffolk in the future.
Kind regards,
Rebecca Keeble
Best of Suffolk Customer Care team
