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Your recent booking with Best of Suffolk - 1 Westgate, Thorpeness Reviews | Best of Suffolk Reviews

Displaying all 16 reviews

Trusted Customer

4 years ago

Date of purchase: 08/14/2020

Your recent booking with Best of Suffolk - 1 Westgate, Thorpeness

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The property was in a fantastic location and accommodation wise had what was required for the six adults that were staying. However at the time of booking I was a little concerned about poor reviews...

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Value For Money : Good

Cleanliness : Good

Booking Process : Exceptional

Customer Care : Exceptional

Location : Exceptional

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Trusted Customer

5 years ago

Date of purchase: 01/03/2020

Your recent booking with Best of Suffolk - 1 Westgate, Thorpeness

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Property was a fantastic location. Unfortunately a bit dirty in parts ie downstairs toilet and shower room. There was a broken window pane in the bedroom with a hole in and the bedroom shower had no...

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Value For Money : Excellent

Cleanliness : Good

Booking Process : Exceptional

Customer Care : Good

Location : Exceptional

Lisa Furneaux

Best of Suffolk

5 years ago

We appreciate the time taken to provide this feedback, as it is absolutely vital to Best of Suffolk and the property owners, so we can all provide a better service to our guests. I'm sorry that we were unable to fully resolve the issue with the shower during your stay, unfortunately plumbing services are limited over the New Year period. I hope this didn't impact too much on your enjoyment of your holiday.We hope to see you again in the future.Kind regards,Lisa FurneauxBest of Suffolk Customer Care Team

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Trusted Customer

5 years ago

Date of purchase: 09/30/2019

Your recent booking with Best of Suffolk - 1 Westgate, Thorpeness

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Amazing property - so much bigger than it looks in the photos. Comfy beds, high quality linen and great minis! Would definitely stay here again.

Value For Money : Exceptional

Cleanliness : Exceptional

Booking Process : Exceptional

Customer Care : Exceptional

Location : Exceptional

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Wendy

5 years ago

Date of purchase: 08/07/2019

Your recent booking with Best of Suffolk - 1 Westgate, Thorpeness

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Good but with some reservations. 1 bathroom for 4 bedded house. Shower in one bedroom useless. Garden could have been better.

Value For Money : Good

Cleanliness : Excellent

Booking Process : Excellent

Customer Care : Excellent

Location : Excellent

Nicky Wegner

Best of Suffolk

5 years ago

Thank you for your feedback. Please be assured we do advertise the property as only having 1 bathroom on our web page to allow guests to make an informed choice. We do hope we can welcome you back to Suffolk in the future. Kind regards, Nicky Wegner, Best of Suffolk Customer Care Team

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Elizabeth

5 years ago

Date of purchase: 08/03/2019

Your recent booking with Best of Suffolk - 1 Westgate, Thorpeness

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Thorpeness is a lovely place to stay with young children. Not commercialised or crowded and a gentle pace of life. Lots of interesting places nearby to visit too. 1 Westgate had a beautifully...

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Value For Money : Good

Cleanliness : Good

Booking Process : Excellent

Customer Care : Good

Location : Exceptional

Nicky Wegner

Best of Suffolk

5 years ago

Thank you for your feedback. Your comments have been passed on to the owner & the housekeeper who we are sure will look to make improvements where necessary. We are pleased you enjoyed your stay overall & found lots of interesting places to visit nearby We do hope to see you again in the future. Kind regards, Nicky Wegner, Best of Suffolk Customer Care Team

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Trusted Customer

6 years ago

Date of purchase: 07/12/2019

Your recent booking with Best of Suffolk - 1 Westgate, Thorpeness

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Perfect location! Thorpeness is nothing short of idyllic and the house was in a prime spot for access to the beach, Meare, glorious food and Aldeburgh. The house is large enough to cope with a large...

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Value For Money : Substandard

Cleanliness : Good

Booking Process : Good

Customer Care : Substandard

Location : Exceptional

Nicky Wegner

Best of Suffolk

5 years ago

Thank you for your feedback. Any comments we receive regarding housekeeping or the condition of accommodation are always passed to the owner and housekeeper, to help them maintain the high standards Best of Suffolk prides itself on providing. Please be assured our website has been amended accordingly. We do hope to see you again in the future. Kind regards, Nicky Wegner, Best of Suffolk Customer Care Team

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Andy

6 years ago

Date of purchase: 06/17/2019

Your recent booking with Best of Suffolk - 1 Westgate, Thorpeness

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Only just enough crockery for 8 adults and limited bathroom facilities caused a few minor issues, also there were no garden chairs available and the garden itself needed a bit of TLC. I also imagine...

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Value For Money : Excellent

Cleanliness : Excellent

Booking Process : Exceptional

Customer Care : Exceptional

Location : Exceptional

Nicky Wegner

Best of Suffolk

5 years ago

Thank you for your feedback. We are delighted you enjoyed your stay & your comments have been passed on to the owner who we are sure will also be very pleased with the feedback & will look to make improvements where necessary. Please be assured that the garden furniture has been replaced for future guests. We look forward to welcoming you back to Suffolk in the future. Kind regards, Nicky Wegner, Best of Suffolk Customer Care Team

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Trusted Customer

6 years ago

Date of purchase: 10/22/2018

Your recent booking with Best of Suffolk - 1 Westgate, Thorpeness

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Lovely large but homely house. Plenty of space for 4 adults, 2 teens and 2 dogs. The garden was the easiest we’ve ever had for general use and to let dogs out (safe). The decor was beautiful and...

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Value For Money : Exceptional

Cleanliness : Excellent

Booking Process : Exceptional

Customer Care : Exceptional

Location : Exceptional

Nicky Wegner

Best of Suffolk

6 years ago

Thank you for your feedback.

It is fantastic to receive such a glowing review and the owner will be thrilled to hear your comments.

We are delighted you enjoyed your stay & look forward to welcoming you back to Suffolk in the future.

Kind regards,

Nicky Wegner,

Best of Suffolk Customer Care Team

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Trusted Customer

6 years ago

Date of purchase: 08/27/2018

Your recent booking with Best of Suffolk - 1 Westgate, Thorpeness

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Lovely house with a great layout and enough room for 8 people to relax comfortably. Great location and quiet area. Beds were v comfortable! However one of the showers did not function well so sharing...

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Value For Money : Exceptional

Cleanliness : Excellent

Booking Process : Exceptional

Location : Exceptional

Nicky Wegner

Best of Suffolk

6 years ago

Thank you for your feedback.

Due to the exceptionally warm weather we are experienced & the rural location of the property there can sometimes be a presence with fly's which are beyond our control, we will share your comments with the owner & housekeeper.

We are delighted you enjoyed your stay overall & hope to see you again in the future.

Kind regards,

Nicky Wegner,

Best of Suffolk Customer Care Team

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Trusted Customer

6 years ago

Date of purchase: 08/03/2018

Your recent booking with Best of Suffolk - 1 Westgate, Thorpeness

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Beautiful property in a great location in Thorpeness. Unfortunately the property is not maintained to a standard in keeping with other properties. One shower doesn't drain, the other is scalding,...

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Value For Money : Good

Cleanliness : Good

Booking Process : Good

Customer Care : Good

Location : Exceptional

Nicky Wegner

Best of Suffolk

6 years ago

Thank you for your feedback.

Any comments we receive regarding housekeeping or the condition of accommodation are always passed to the owner and housekeeper, to help them maintain the high standards Best of Suffolk prides itself on providing.

We are delighted you loved the location & we hope to see you again in the future.

Kind regards,

Nicky Wegner,

Best of Suffolk Customer Care Team

Nicky Wegner

Best of Suffolk

6 years ago

The owners would like to add their comments, as below-

We are very sorry that you feel letdown by these areas. We have just had the entire property redecorated top to bottom, with new furniture, curtains and painting throughout, so sad to hear you feel the outside was not up to scratch. We have had the windows cleaned inside and out and the gardener will address the other issues you mention.

Many thanks for your feedback and hope you decide to try the house again at some stage.

Kind regards,

Nicky Wegner,

Best of Suffolk Customer Care Team

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About Best of Suffolk

Best of Suffolk has a handpicked selection of over 400 stylish self-catering holiday cottages in Suffolk. We strive to offer all of our guests well-appointed properties in amazing locations.

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01728 638 962

Lime Tree Farm, Badingham, Woodbridge, Suffolk, IP13 8LU, United Kingdom

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