Dear Lindsay,
Thank you for your feedback following your recent stay with us.
Please be assured that our properties are regularly visited by members of our team. The property information for 1 Tunns Cottages includes that 'the stairs are typical of a period cottage, steep, narrow and with a turn, however they are carpeted with a handrail to steady you.' We apologise if this was not clear to prior to booking.
We hope you enjoyed your time in Rushmere and look forward to welcoming you back to Suffolk again in the near future.
Kind regards,
Harry Peek
Guest Experience Manager