Website was easy to use to buy tickets and when our day at the Vatican was cancelled due to the popes funeral, they were fairly quick to calling around to talk about cancelling and refunding.
Gives wrong information just to get you off the phone. Pleasant enough staff but terrible terrible customer service. Once they've got your money that's all they care about. No sense of gestures of...
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Customer Services
AttractionTickets.com
11 months ago
Thank you for taking the time to share your feedback.
We’ve carefully reviewed your booking and can confirm that the tickets were issued for the date selected during the purchase process. We sincerely apologise for any confusion or inconvenience this may have caused.
We completely understand and empathise with your situation. However, the ticket policies—clearly outlined at the time of purchase and governed by our supplier's terms—allow for free cancellation only outside the 72-hour window prior to the selected visit date.
As your request was submitted within this 72-hour period, we were unfortunately unable to modify or cancel the tickets.
We truly regret that this may not be the resolution you were hoping for and are genuinely sorry for any disappointment caused. If there’s anything further we can do to assist or clarify, please don’t hesitate to get in touch.
Thank you, Attraction Tickets Team.
Our SeaWorld tickets were excellent, however we also purchased tickets for the Universal parks.. which now have a start date added… beware…!!!! If you do not add one a date is allocated and it means...
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Camila
AttractionTickets.com
11 months ago
Thank you for your feedback — we’re sorry to hear about your experience with the Universal ticket dates and understand how frustrating that must have been.
Just to clarify, our website does state that the tickets include "unlimited park-to-park admission for up to 14 consecutive days from the ticket start date," which is noted in the ticket description and Terms & Conditions.
We’re sorry you felt unsupported and truly value your feedback. If there’s anything else we can do, please don’t hesitate to reach out.
Best regards,
Attraction Tickets Team.
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