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All Pond Solutions Reviews | Customer Service Reviews for https://www.feefo.com/reviews/all-pond-solutions | Feefo

Trusted Customer

12 months ago

Date of purchase: 06/04/2024

Not happy with service

Send spares to replace a broken purchase

Katie Grainger

All Pond Solutions

12 months ago

Hello , Thank you for taking the time to leave us feedback. We are very sorry to hear of this experience with our company and products. We would like to help resolve this issue for you. If you are able to send an email into us for attention of Kyra with your original case number I would like to help get this issue resolved . We do hope to hear back from you so we are able to resolve this issue for you. Kind regards, APS Team

Product reviews

Katie Grainger

All Pond Solutions

12 months ago

Hello , Thank you for taking the time to leave us feedback. We are very sorry to hear of this experience with our company and products. We would like to help resolve this issue for you. If you are able to send an email into us for attention of Kyra with your original case number I would like to help get this issue resolved . We do hope to hear back from you so we are able to resolve this issue for you. Kind regards, APS Team

1

JA

Janet

Burntwood

12 months ago

Date of purchase: 05/31/2024

What Janet said about All Pond Solutions:

Could do better

It would have been 5 but when I placed the order it would not accept the discount code of £20. Numerous phone calls (long wait to be answered) before I had to order filter at full price of £199 and...

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Katie Grainger

All Pond Solutions

12 months ago

Thanks for taking the time to leave us feedback Janet. Please do get in touch so we can help resolve this issue for you. Kind regards, APS Team

Product reviews

0

PM

Patrick Moore

Bath

12 months ago

Date of purchase: 06/04/2024

What Patrick Moore said about All Pond Solutions:

Easy to use, fast and efficient service and a helpful customer service team.

Katie Grainger

All Pond Solutions

12 months ago

Thank you Patrick for taking the time to leave us feedback. We really appreciate the kind comments. APS Team

Product reviews

0

JC

Justin Cannons

12 months ago

Date of purchase: 06/07/2024

What Justin Cannons said about All Pond Solutions:

I still haven’t received my order and seem to be getting no reply from the company

Katie Grainger

All Pond Solutions

12 months ago

Hello Justin , Thank you for your feedback, we appreciate you taking the time to leave this. We can see a member of the team is working on your case and will be back in touch shortly. If you have any further information for the agent handling your case please send it via the correspondence with your agent. We look forward to getting this resolved as quickly as possible for you. Kind regards APS Team

Product reviews

Katie Grainger

All Pond Solutions

12 months ago

Hello Justin , Thank you for your feedback, we appreciate you taking the time to leave this. We can see a member of the team is working on your case and will be back in touch shortly. If you have any further information for the agent handling your case please send it via the correspondence with your agent. We look forward to getting this resolved as quickly as possible for you. Kind regards APS Team

Katie Grainger

All Pond Solutions

12 months ago

Hello Justin , Thank you for your feedback, we appreciate you taking the time to leave this. We can see a member of the team is working on your case and will be back in touch shortly. If you have any further information for the agent handling your case please send it via the correspondence with your agent. We look forward to getting this resolved as quickly as possible for you. Kind regards APS Team

1

CT

Colin Troughton

12 months ago

Date of purchase: 05/28/2024

What Colin Troughton said about All Pond Solutions:

Good deliver, good service

Fast reliable service

Katie Grainger

All Pond Solutions

12 months ago

Thank you for taking the time to leave us feedback. We really appreciate the kind comments. APS Team

Product reviews

0

SG

Stephen Gibbs

Staffordshire

12 months ago

Date of purchase: 06/10/2024

What Stephen Gibbs said about All Pond Solutions:

Easy informative website, good product range ordering and delivery excellent which included free delivery , filter looks good quality at a good price. Will definitely use again.

Katie Grainger

All Pond Solutions

12 months ago

Thank you Stephen for taking the time to leave us feedback. We really appreciate the kind comments. APS Team

0

Trusted Customer

12 months ago

Date of purchase: 06/01/2024

Excellent service

Huge range of products at reasonable cost as well as swift delivery and secure packaging- what more could you ask!

Product reviews

0

TK

Terry Knowls

12 months ago

Date of purchase: 06/04/2024

What Terry Knowls said about All Pond Solutions:

Very happy Pond enthusiast.

It was so easy to order the Filter and Pump kit and it was delivered quickly I contacted you about the filter and I was answered quickly and very helpfully.

Katie Grainger

All Pond Solutions

12 months ago

Thank you Terry for taking the time to leave us feedback. We really appreciate the kind comments. APS Team

Product reviews

0

RP

Roger Pothecary

12 months ago

Date of purchase: 06/04/2024

What Roger Pothecary said about All Pond Solutions:

No stock but still charged

There is no stock but you still get charged, website is poor!

Katie Grainger

All Pond Solutions

12 months ago

Hello Roger , Thank you for your feedback, we appreciate you taking the time to leave this. We can see a member of the team is working on your case and will be back in touch shortly. If you have any further information for the agent handling your case please send it via the correspondence with your agent. We look forward to getting this resolved as quickly as possible for you. Kind regards APS Team

Product reviews

Katie Grainger

All Pond Solutions

12 months ago

Hello Roger , Thank you for your feedback, we appreciate you taking the time to leave this. We can see a member of the team is working on your case and will be back in touch shortly. If you have any further information for the agent handling your case please send it via the correspondence with your agent. We look forward to getting this resolved as quickly as possible for you. Kind regards APS Team

0

HG

Huw Gibby

12 months ago

Date of purchase: 06/05/2024

What Huw Gibby said about All Pond Solutions:

Got advice via ticket & E-mail but would much prefer one-to-one advice!

I was advised to have a replacement ballast part, a new quartz container (which contains the UV light) and a set of O rings. The advice was done by E-mail via a ticket system which I thought was...

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Katie Grainger

All Pond Solutions

10 months ago

Hello , Thank you for taking the time to leave us feedback. We are very sorry to hear of this experience with our company and products. We would like to help resolve this issue for you. If you are able to send an email into us for attention of Kyra with your original case number I would like to help get this issue resolved . We do hope to hear back from you so we are able to resolve this issue for you. Kind regards, APS Team

Product reviews

0

All Pond Solutions Reviews

ECO-2300PPFAMore reviews of this product (17)View product websiteMy purchase arrived broken.I contacted them and sent photos of broken part.10 days later I am still waiting for replacement.Terrible service I won’t use them again.

AllPondSolutions 3000L Pressurised Pond Filter Easy Clean PFC-3000-KITMore reviews of this product (136)View product websiteNice product, works well.

AllPondSolutions 25000L Pressurised Pond Filter Easy Clean PFC-25000-KITMore reviews of this product (20)View product websiteNot received my order and very poor communication .

Stainless Steel Blade Waterfall 30cmMore reviews of this product (7)View product websiteOrder not received poor communication and still not resolved

AllPondSolutions 55w PLL UV Bulb / 4 Pin Lamp - Pond/AquariumMore reviews of this product (131)View product websitePackaging could be wrapped a tad better bulb arrived ok but probably due to decent courier service

PFC-50000 Drain TapMore reviews of this product (6)View product websiteDoes what it’s supposed to, good design

All Pond Solutions Pond Rescue Anti Bacteria Treatment 500mlMore reviews of this product (24)View product websiteFish had infections were feeding but skulking away within week of treatment were more active Thankyou

Pond Filter Box Brushes 50cm Length x 6More reviews of this product (3)View product websiteI had been planning to install filter brushes for a while as loose plastic rings were hard work to rinse, brushes much easier at very reasonable price

All Pond Solutions Pond Rescue Anti Sludge Treatment 500mlMore reviews of this product (61)View product websiteAppears to have worked quickly especially with a short period of more frequent filter flushing gravel now visible!

AllPondSolutions 25000L Pressurised Pond Filter Kit AUTO-PFC-25000-KITMore reviews of this product (12)View product websiteI am very happy with the Filter and Pump it all looks very sturdy and seems to be working as it should

AquaECO-8000 Impeller and ShaftMore reviews of this product (58)View product websiteNo stock but still charged!

AllPondSolutions 11w PLS UV Bulb / 2 Pin Lamp - Pond/AquariumMore reviews of this product (471)View product websiteOk but pricey compared with others sold online

PFC-5000 Replacement O-Ring PackMore reviews of this product (10)View product websiteNot sure what they were all for and maybe only needed one?

PFC-5000 / PFC-8000 / PFC-12000 Replacement UV Ballast PartMore reviews of this product (80)View product websiteGood quality part but was it all needed?

Quartz for PFC-5000More reviews of this product (70)View product websiteQuality part but did I actually need it as original looked ok?

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