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Thompson & Morgan Reviews

https://www.thompson-morgan.com/
Rated
Excellent

Thompson & Morgan are one of the UK's largest Mail Order Seed and Plant companies.

Service
4.3
/5
Product
4
/5

5

4

3

2

1

5,363

1,498

721

358

503

8,443

ratings over the past year

Displaying all 104,086 reviews
PS
Pat Smith
darwen
7 years ago
Date of purchase: 28/06/2017
What Pat Smith said about Thompson & Morgan:
36 baby plants on offer in the times. Need quite a bit of tlc to get them to the next stage but they are doing nicely. Won't plant out til next year when they are a bit more mature. Good value if you'
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Faye
Thompson & Morgan
7 years ago
Sounds like they will be taken good care of in your capable hands :) ~ regards Faye
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Grace Samuels
7 years ago
Date of purchase: 28/06/2017
What Grace Samuels said about Thompson & Morgan:
Replaced plants after query, good customer relations people, thanks
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Anne
Thompson & Morgan
7 years ago
Hi there, thanks for your feedback on our service. I'm really pleased that we were able to help you by replacing your Daphnes when they arrived dead. It's good to hear that your replacements arrived in good condition and are doing well. It's the standard of service we expect you to receive at all times. Thank you for your appreciation! Regards, Anne
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David Warner
7 years ago
Date of purchase: 03/07/2017
What David Warner said about Thompson & Morgan:
Good service. Prompt delivery.
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Faye
Thompson & Morgan
7 years ago
Thank you so much for your review, it is really appreciated :) ~ regards Faye
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Trusted Customer
7 years ago
Date of purchase: 28/06/2017
Plugs arrived in poor condition. many had died within a week
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Ryan B
Thompson & Morgan
7 years ago
I appreciate how disappointing this must have been and I am very sorry that this has happened. I can see that my colleague has placed a free of charge order as a replacement for this. I am sure that you will not be disappointed again. Kind regards, Ryan
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Jean Sutton
wigan
7 years ago
Date of purchase: 29/06/2017
What Jean Sutton said about Thompson & Morgan:
good service for actual ordering plants , however the large parcel of plants were delivered to wrong address, even though correct address on box. it was delivered about almost a mile away , same villa
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Steve
Thompson & Morgan
7 years ago
Thank you for your review. We apologise for the courier sending the plants to the wrong address, this is a very rare complaint. As an apology please accept a gift voucher. I am now emailing this accross to you. Kind regards Steve
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Trusted Customer
7 years ago
Date of purchase: 28/06/2017
Awful! They decided to separate my order into 2 parts just a few days apart. Sadly noone emailed me to say the first part was coming and I was away for 3 days. The 'helpful' delivery driver (Yodel) de
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Ryan B
Thompson & Morgan
7 years ago
Thank you for your review. I am very sorry to hear that you did not receive a response to your email. Thank you also for letting us know about your plants, and I also apologise for any disappointment this has caused. I have replaced the Buddleja for you, but the Cosmos have been refunded as they are now out of stock. Please do let us know if there is anything further we can help with at all. Kind regards, Ryan
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Stefanie Stoddart
7 years ago
Date of purchase: 03/07/2017
What Stefanie Stoddart said about Thompson & Morgan:
Excellent quality + value. Fast delivery.
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Anne
Thompson & Morgan
7 years ago
I'm really pleased that you've been happy with the quality and value of your plants and that they arrived promptly. We value your custom and hope that we can of service to your in the future. Kind regards, Anne
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Julia Sweet-Fillis
7 years ago
Date of purchase: 29/06/2017
What Julia Sweet-Fillis said about Thompson & Morgan:
Sent what I ordered and it arrived when I expected it to.
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Anne
Thompson & Morgan
7 years ago
Hi there, thank you for posting your review. I'm glad you were pleased with your plants which arrived on time. Regards, Anne
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JB
James Begg
7 years ago
Date of purchase: 28/06/2017
What James Begg said about Thompson & Morgan:
As I said great plants but sales service poor
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Ryan B
Thompson & Morgan
7 years ago
Hi there, thank you very much for your review. I am glad to hear that you are happy with your plants, but I sorry to hear that you are unhappy with our service. We do appreciate any feedback and any further comments will be helpful. I have sent an email to you to follow this up. I do hope that we can hear from you shortly. Kind regards, Ryan
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Trusted Customer
7 years ago
Date of purchase: 28/06/2017
A quarter of the plants had been squashed when packaged. There were no labels for the plants so it is very difficult to know which set of plants are which.
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Ryan B
Thompson & Morgan
7 years ago
Hi there, thank you for your review. I am very sorry to see that your order arrived in such poor condition. I have checked our systems and I can see that you have been in contact with us, and a refund has been processed for you. If there is anything further we can be of help with, please do let us know. Kind regards, Ryan
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About Thompson & Morgan
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.
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0333 400 0033
Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom
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About Thompson & Morgan
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.