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The Cruise Line Ltd Reviews

Rated
Exceptional
Service
5
/5
Product
4.9
/5

5

4

3

2

1

21

1

0

0

0

22

ratings over the past year

Displaying all 821 reviews
Trusted Customer
11 years ago
Date of purchase: 04/10/2012
Lynne always very efficient & helpful
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Trusted Customer
11 years ago
Date of purchase: 15/01/2013
All staff are friendly and helpful and quick to respond to emails. Every trip booked…
All staff are friendly and helpful and quick to respond to emails. Every trip booked with them has gone smoothly. They also offer good deals.
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Trusted Customer
11 years ago
Date of purchase: 21/11/2012
Valerie was as good as ever and found the perfect cabin position on board
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Trusted Customer
11 years ago
Date of purchase: 30/04/2012
I have used Cruise Line for many years as well as dozens of cruises. I am always…
I have used Cruise Line for many years as well as dozens of cruises. I am always pleased with the excellent, responsive service .
Trusted Customer
11 years ago
Service is excellent. Staff always available by phone, helpful and pleasant.
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Trusted Customer
11 years ago
Date of purchase: 24/09/2012
Since Gareth Harding left the service has been appalling! I and my friends have spent…
Since Gareth Harding left the service has been appalling! I and my friends have spent £90,000 on cruises this year-non of us have bad ANY communication before or after each cruise from your...

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The Cruise Line Ltd
The Cruise Line Ltd
11 years ago
We are extremely concerned to read your review and have now reviewed the notes on your bookings. In the first instance, we are sorry to hear of your disappointment with the service provided by The Cruise Line. As you can see from our overall service ratings, we pride ourselves on providing excellent service to all of our clients and a member of our senior management team will be contacting you directly to discuss the matter in more detail and to enable us to understand where we may have let you down.
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Trusted Customer
12 years ago
Date of purchase: 14/01/2013
The usual efficiency
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Trusted Customer
12 years ago
Date of purchase: 24/06/2012
Excellent service with immediate responses to our queries. Friendly and knowledgeable staff
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Trusted Customer
12 years ago
Date of purchase: 31/05/2013
This was our third booking and at short notice but Mandy ( plus others) completed…
This was our third booking and at short notice but Mandy ( plus others) completed the transaction very smoothly.
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Trusted Customer
12 years ago
Date of purchase: 08/05/2013
Beverley was very helpful and informative.
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Trusted Customer
12 years ago
Date of purchase: 25/01/2013
Excellent service from Debbie Stevens.
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About The Cruise Line Ltd
The Cruise Line is Britain’s original luxury cruise specialist and offers excellent value on voyages with the world’s finest six-star lines. Est. in 1992
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Cruise Line House, 109-111 High Street, Hurstpierpoint, West Sussex, BN6 9PU, United Kingdom
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About The Cruise Line Ltd
The Cruise Line is Britain’s original luxury cruise specialist and offers excellent value on voyages with the world’s finest six-star lines. Est. in 1992