Answer emails promptly and honestly. I ordered cigars on 10th July and am still waiting for them on 20th. I emailed and queried this and the reply on 18th was that they had ‘now’ been sent. I...
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Holly
Robert Graham
6 years ago
Good morning sir
My sincere apologies and I will look into your order and advise what the issue is when the Mail Order team are back in tomorrow.
Kind regardsSteve
GM
Garry Mearns
6 years ago
The cigars have now arrived but no one has replied to tell me why this took so long l am extremely disappointed with your service
Holly
Robert Graham
6 years ago
Dear GaryMany thanks for taking the time to reply and my sincere apologies.I am personally looking into our response times and will ensure we tighten up and imporove on our communications.Kindest regardsSteve
The Cambridge shop staff / management made me some vital promises around delivery timescales and kept to them which was amazing as I wanted this particular box for my sons Wedding Reception... Well...
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Date of purchase: 16/07/2019
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Michael Booker
6 years ago
What Michael Booker said about Robert Graham:
Not received my order as yet better delivery service required
Only just found your site had look at the cigars, but I was looking for an humidor my price was for about £2/3 hundred pounds. I got one for half my top range. Item arrived in about 3 weeks with the...
ROBERT GRAHAM IS ONE OF THE OLDEST WHISKY AND TOBACCO MERCHANTS IN THE UNITED KINGDOM. THE COMPANY WAS FOUNDED IN 1874 IN GLASGOW AND SINCE THEN HAS SERVED CUSTOMERS IN SCOTLAND AND ALL OVER THE WORLD.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
ROBERT GRAHAM IS ONE OF THE OLDEST WHISKY AND TOBACCO MERCHANTS IN THE UNITED KINGDOM. THE COMPANY WAS FOUNDED IN 1874 IN GLASGOW AND SINCE THEN HAS SERVED CUSTOMERS IN SCOTLAND AND ALL OVER THE WORLD.
