Five star service all the way.
Stay couldn't do enough for you and had a great sense of humour. Lovely to see so many Portuguese staff on board.
Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 5-stars. We're glad to hear about your experience and that our staff were helpful.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're glad you had a positive experience and enjoyed the wonderful locations. We appreciate your suggestion about more free time at lunch and value all feedback as we aim to continually improve guests' experiences.
We received very good service from the Riviera staff on board. They worked very hard to make sure that things ran smoothly.
We did have an issue on board and the staff resolved the issue very...
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Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 4/5. We're pleased to hear you received good service from our team. We appreciate you highlighting their efforts.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're glad you enjoyed the food, service, and guided tours. We appreciate your feedback on the ship and activity level - your comments help us improve and ensure expectations are clear. We’re pleased you had a good overall experience.
Very happy with Riviera's service and would recommend them.
Aleah
Riviera Travel
11 months ago
Thank you for your 5-star review. We're happy to hear you were pleased with our service and appreciate your recommendation.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're glad to hear you had a wonderful holiday and enjoyed both the excursions and your stay at Villa Maria. We hope to welcome you again soon.
Really helpful in the phone when we were booking the holiday.
They have us hints and tips on which airports to travel from and the hotel that would cater for my mums mobility needs.
Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service outstanding. We're so happy to hear that our team was able to provide helpful assistance during your booking process.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're delighted to hear you and your mum had a memorable holiday and enjoyed the beautiful scenery. It’s great to know you found the week well-organised. We hope to welcome you again soon.
Great service from booking, right through to the service on board ship.
Aleah
Riviera Travel
11 months ago
Thank you for your 5-star review. We're delighted to hear you received great service from booking through to your time on board.
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Aleah
Riviera Travel
11 months ago
Thank you for your review. We're thrilled your first river cruise was such a brilliant experience. It’s wonderful to hear you’re already thinking about your next trip with us - we look forward to welcoming you again.
Rather late with final details about arrival and disembarkation as we had to book train journeys independently.
Aleah
Riviera Travel
11 months ago
Thank you for your feedback. We understand the challenges of booking independent train travel and appreciate your patience regarding the late arrival of your final details. Your comments will be shared with the team for review.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for taking the time to share your experience. We’re pleased to hear you found the staff friendly and the boat superb, though we're sorry that some aspects of the trip did not meet your expectations. We aim to provide a well-balanced and enjoyable experience for all our guests and regret that this wasn’t fully achieved on this occasion. Your feedback is appreciated, and we hope you might consider travelling with us again in the future.
Date of purchase: 27/05/2025
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Feefo Verified
11 months ago
Aleah
Riviera Travel
11 months ago
Thank you for rating our customer service 4/5.
Product reviews
Aleah
Riviera Travel
11 months ago
Thank you for your review. We're thrilled you enjoyed the venues and made amazing memories. We appreciate your comment regarding the information about early starts.
Date of purchase: 24/05/2025
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WF
Wendy Fitzmaurice
Feefo Verified
London
11 months ago
What Wendy Fitzmaurice said about Riviera Travel:
Very good except for airport situation.
Aleah
Riviera Travel
11 months ago
Thank you for your 4-star review. We appreciate your understanding regarding the airport challenges and are glad you enjoyed the experience overall.
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Aleah
Riviera Travel
11 months ago
Thank you for your review. We’re glad you enjoyed your trip and found it well organised. We apologise for the airport confusion and appreciate your patience. It’s wonderful to hear you’re looking to book another trip soon - we look forward to welcoming you back.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
